Technical Specialists
Role details
Job location
Tech stack
Job description
The Senior Technical Specialist is a senior individual contributor within TrakCare Backline Support, the worldwide elite TrakCare support team entrusted with resolving the most complex, business-critical, and escalated issues across the global customer base.
This role is designed for professionals with end-to-end experience across development, implementation, and production support of enterprise healthcare software. Senior Technical Specialists are expected to operate at a full-stack level, capable of recreating complete customer-like environments to diagnose issues, validate fixes, and drive durable solutions.
The role combines deep technical expertise in TrakCare and IRIS, strong understanding of healthcare interoperability, and the ability to lead complex investigations independently. Senior Technical Specialists act as trusted authorities for customers, regional teams, and internal engineering groups, frequently operating under high pressure where system availability, patient safety, and customer confidence are critical.
Core Responsibilities
- Act as a recognized TrakCare subject-matter expert, including core functionality, reporting frameworks, and platform behavior.
- Independently manage high-severity escalations and crisis situations, from triage through root-cause analysis and resolution.
- Provide advanced technical analysis of customer environments, configurations, and system behavior.
- Take end-to-end ownership of complex issues, ensuring durable and well-aligned solutions.
- Collaborate with Engineering, Product, Implementation, and Regional Support teams on escalations, defects, and improvements.
- Identify recurring issues, risks, or product gaps and proactively raise them through appropriate internal processes.
- Contribute to internal documentation, best practices, and knowledge sharing.
Leadership & Collaboration
- Serve as a go-to technical resource within Backline and for regional teams worldwide.
- Mentor and support colleagues through guidance, troubleshooting, and knowledge transfer.
- Communicate clearly and effectively with both technical and non-technical stakeholders.
- Build strong, trust-based relationships with customers and internal teams.
Requirements
- Extensive hands-on experience with TrakCare and IRIS.
- Background in development, implementation, and/or support of enterprise healthcare software.
- Strong knowledge of healthcare interoperability standards, such as HL7 and FHIR.
- Ability to operate as a full-stack technical specialist, capable of designing and building complete environments that accurately mirror customer systems for advanced debugging, testing, and root-cause analysis.
- Strong programming and scripting skills, including:
- InterSystems Caché ObjectScript
- SQL
- JavaScript
- Angular framework
- Ability to resolve complex, non-standard issues independently.
- Strong analytical, diagnostic, and problem-solving skills.
- Ability to operate effectively under pressure and in time-critical situations.
- Excellent written and verbal communication skills.
- Strong learning agility and adaptability.
Senior-Level Expectations
- Operates with minimal supervision and high accountability.
- Trusted by peers, managers, and customers for sound technical judgment.
- Demonstrates leadership through expertise rather than formal authority.
- Consistently delivers high-impact outcomes beyond individual assignments.
Benefits & conditions
As set forth in InterSystems's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Are you Hispanic/Latino? Please identify your race Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status
