3rd Line Engineer / 365 / Azure - Remote

As a senior lead in our remote MSP team, you will be the final escalation point for complex infrastructure challenges:

• M365 & Azure Architecture: Go beyond basic admin. You'll analyze logs, run critical security audits, and build/deploy Intune and Autopilot policies from scratch.
• SharePoint & OneDrive Lead: Resolve high-level sync issues and manage complex deployments and site creations.
• Forensic Networking: You'll use Wireshark to diagnose packet loss and spikes, while managing SonicWall (NetExtender), UniFi, and Draytek environments.
• Server Remediation: Lead the charge on Hyper-V troubleshooting. We need someone who can perform post-Pen Test remediation and solve 'unsolvable' VM corruptions.
• Security & Training: Manage the security posture across client sites and lead KnowBe4 training initiatives to upskill our internal team and clients.

Are you a 3rd-line powerhouse who thrives on the variety and pace of the MSP world? We are looking for a high-level Senior Systems Engineer who can jump between diverse client environments, architecting secure cloud solutions and performing deep-dive forensic fixes.

This is a role for the technical elite. You won't just be 'managing' systems; you'll be the person who breaks down exactly why a VM corrupted or where a network drop is occurring using Wireshark., We need a battle-hardened professional who understands the unique demands of a Managed Service Provider.

• MSP Pedigree: Proven experience working within an MSP environment. You know how to juggle multiple tenants and document your work meticulously.
• Cloud Expert: Mastery of the M365 stack, specifically Intune, Autopilot, and Azure security logs.
• Networking Pro: High-level experience with SonicWall and Draytek. If you aren't comfortable managing complex rule sets or analyzing data spikes, this isn't the role for you.
• Virtualization Specialist: Expert-level Hyper-V knowledge-stabilizing and recovering corrupt environments is second nature to you.
• Technical Versatility: Ability to provide occasional CRM support and a drive to lead team training via KnowBe4.