Data Center Operations Lead

• Oversee the day-to-day operations of data centres, ensuring operational stability, availability, and performance. Manage resources effectively to support 24x7 operations and ensure proper shift coverage.
• Utilize advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes to enhance operational efficiency.
• Implement and oversee monitoring systems to detect anomalies and address issues promptly. Lead incident, problem, and change management processes to ensure swift resolution and minimal impact on operations.
• Conduct data analysis to drive meaningful improvements, leveraging expertise in Data Center technologies, network concepts, and physical IT infrastructure.
• Foster top talent and promote a culture of excellence through exceptional coaching abilities, while effectively communicating strategic direction to deliver technology solutions.
• Prioritize customer experience by reviewing feedback, hosting forums and focus groups, and driving team performance through recruitment, performance reviews, and collaboration.
• Collaborate with peers to identify and implement best practices, ensuring a stable operating environment and managing priority incidents effectively.
• Manage relationships with third-party vendors and stakeholders, ensuring effective collaboration and communication.
• Implement ITIL control processes, empower teams with a positive attitude and represent technology operations during audits with strong analytical and decision-making skills.
• Lead cross-functional teams and maintain audit readiness with a proven risk management track record and media handling expertise.
• Oversee staffing, recruitment and support enterprise-class hardware deployments, demonstrating leadership in 24x7 operational support teams.

• BS/BA degree or equivalent experience, with advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes.
• Strong background in Data Center technologies, network concepts, and physical IT infrastructure, with experience in data analysis for driving meaningful improvements.
• Exceptional coaching and leadership abilities to foster talent, promote a culture of excellence, and drive strategic direction and team performance.
• Expertise in prioritizing customer experience, conducting feedback reviews, and collaborating with peers to identify best practices and elevate recommendations.
• Strong understanding of Incident, Problem & Change Management processes, ITIL control implementation, and process improvement opportunities.
• Proven track record in risk management, media handling, staffing, recruitment, and supporting enterprise-class hardware deployments in 24x7 operational support teams
• Extensive knowledge in structured cabling, cable management and testing tools.
• Extensive knowledge in physical racking and stacking of servers and network devices.
• Experience in replacing components in servers and network devices.
• Demonstrates exceptional attention to detail.
• Demonstrates emotional intelligence in interactions with others.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.