Software Support Analyst

• Building strong relationships with your dedicated portfolio of customers.
• Delivering high-quality technical support, advice and guidance to clients.
• Handling assigned technical support tickets through email, telephone and web portal, to ensure prompt and effective resolution.
• Providing clear and timely updates to customers on ticket progress.
• Supporting product releases and enhancements while advising on new functionality.
• Logging all communications and support activity accurately within the internal CRM system.

If you have the relevant skills, please apply today. Alternatively, for the full advert and more information, please visit our website (wearemarmion).

For more on Marmion, check out our 5* reviews on Trustpilot & Google.

Do you have experience in Organizational skills?, * Previous experience in a customer-facing role, ideally in a software support environment.

• Excellent organisational skills, with the ability to meet deadlines and maintain attention to detail.
• An ability to take ownership of your workload and use initiative when problem solving.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Excellent research diagnostic and troubleshooting skills, able to identify solutions to resolve issues effectively.
• Resilience and adaptability in a fast-paced, evolving business environment.
• A technical-related degree and/or ITIL experience would be advantageous.
• Permanent Right to Work in the UK - no visa sponsorship available

£25,000 - £26,000 | Lichfield Office (Hybrid after probation) | 25 Days Holiday + Bank Holidays

Why Join?

• Hybrid Flexibility Available (after probation)
• 25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
• Excellent Working Culture & Career Progression
• Structured 8-week onboarding programme