Enterprise Archive Support Specialist

• Managing internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to SOLIX Enterprise Archiving related issues
• Monitor and maintain SOLIX Enterprise Archiving service activities, including general administration, performing application maintenance and product faults
• Provides technical leadership and support, industry best practice and deliver value on the SOLIX Enterprise Archiving products. There is also some focus on developing and promoting new, key functionality in the product for expanded use across BAE Systems
• Supporting the architects & development teams with future SOLIX Enterprise Archiving deliverables ensuring seamless product transition into service.
• To pass on and document critical skills relating to the use of SOLIX Enterprise Archiving for other department staff and to enhance the full spectrum of internal developers' skill range
• Working closely with other key enablers (IM&T) and standard setters (Shared Services D&A Architecture team) to adhere to the BAE Systems relevant IT Policy, Operational and Governance framework
• To monitor the infrastructure and maintain the Service provided by Shared Services Data & Analytics with regards to all elements relating to SOLIX Enterprise Archiving
• Represent and own actions from internal department projects and procedures in relation to the promotion and improvement of SOLIX Enterprise Archiving processes
• Leading on upgrades for SOLIX Enterprise Archiving products in line with BAE Systems requirements, The team are focused on the delivery, support and maintenance of the Enterprise Archive (Solix application) service across BAE Systems. As an Enterprise Archive Support Specialist, you will be responsible for delivering value to the customer base, providing technical support and adhering to industry best practise on all Archiving products used across the service.

Do you have experience in ServiceNow?, * Experience of Solix Archiving and Linux OS Server administration

• Must be data driven and have experience & knowledge in relation to problem solving data related issues
• Experience with storage technologies such as SAN / NAS, object storage, tiered storage, WORM
• Experience in SQL DB basics, indexing, performance tuning, metadata management
• Experience in data lifecycle management: retention, disposition, legal hold

Desirable:

• Knowledge of archival standards such as ISO 14721 (OAIS), metadata standards
• Experience with supporting Cloud platforms such as AWS, Azure etc.
• Knowledge of architectural standards such as RESTful API, connectors to email, ECM, ERP or file systems
• Experience of working within an ITIL based service environment
• Exposure to the department's chosen service products, ServiceNow and Atlassian JIRA, Confluence etc.
• Willing to mentor other team members

Salary: £50,000+ depending on skills and experience, As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.