Service Manager - Gilching

To strengthen the service delivery to our customers and enlarge our business in the space market, we are currently seeking to employ a highly motivated and enthusiastic Service Manager. The tasks include:

• Service Delivery:

• Manage the delivery of services in line with client contracts.
• Plan resources and manage teams to meet the service milestones and service levels.
• Manage risks
• Regularly communicate with clients, acting as the primary point of contact for service-related inquiries and issues.
• Collaborate with other internal teams and participate in all applicable internal processes to ensure compliance with company policies and processes, including legal, financial and regulatory requirements.

• People Management:

• Recruitment and onboarding of new team members.
• Team management through organization of training period for new team members, coaching, regular team meetings, performance evaluation, conduction of goal and development talks, conflict resolution.
• Ensure team satisfaction, motivation and engagement of employees.
• Ensure employees compliance to company rules and processes, review absence requests and working times.
• Represent company culture and act as a role model for employees.
• Collaborate closely with management, HR and Finance teams.

• Client Relationship Management:

• Build and maintain strong relationships with clients, understand their needs and ensure satisfaction.
• Anticipate client requirements and proactively offer solutions and improvements.
• Gather client feedback for continuous improvement in service offerings.

• Proposal Management:

• Lead or participate in the bid management process for contract renewals or new opportunities, from identification to final submission.
• Ensure that proposals are compliant with clients' requirements, competitively priced and clearly demonstrate the value of our services.
• Support negotiations with clients.

• Business development support:

• Conduct research and analysis of market trends, client needs, and competitor offerings.
• Identify new opportunities and improve our value propositions.
• Support the acquisition of new customers or new business.
• Represent LSE Space at events and conferences.

Do you have experience in Software development?, Do you have a Master's degree?, * Master's degree in Engineering or another related field

• Space enthusiast with a large amount of experience of our core business

• Ability to manage teams and keep close employee relationships

• Strong customer focus and orientation

• Existing network in the space operations sector

• Adept at understanding technical and complex problems

• Experience in System Engineering or Software Development is a plus

• Very strong communication skills and open-mindedness

• Active listening skills and empathy

• Ability to work independently, reliably and in a structured way

• Ability to learn and gather information

• Fluency in English, both written and spoken

• German language skills are a plus

What we offer:

• Thriving Environment: A growing and international environment with diverse backgrounds to learn from, with a lot of social events.
• Work-Life Balance: Take advantage of our relocation support and 30 days of paid vacation.
• Develop yourself: Enjoy permanent employment with diverse opportunities for growth, with our training program and a German language course.
• Well being: Prioritize your well-being with access to our gym program, bike lease program, and company doctor services.
• Supportive Workplace: Experience our open-door policy and ISO 9001-certified workplace, where your voice is valued and your contributions recognized
• Rewards and Incentives: Receive a competitive salary, bonus scheme, deferred compensation scheme and sponsored public transportation tickets.

Die Unternehmen in der NC GROUP sind unabhängige, inhabergeführte Firmen, mit Hauptsitz in Berlin. NET CHECK, NC PLAN, NC SYSTEMS und NC Services sind innovativ und flexibel in ihrer internationalen Ausrichtung.

Alle Firmen der Gruppe haben ihren Tätigkeitsbereich im Umfeld von Funknetzen. Als Basis kann die NET CHECK GmbH bezeichnet werden, die bereits 1999 gegründet wurde.