Senior Application Manager & Domain Expert - Building Management & Time Tracking Systems

We are looking for a highly experienced Senior Application Manager & Domain Expert to oversee and enhance our portfolio of Building Management (REFS), Time Tracking, and P&O applications within a GxP/GMP-regulated global enterprise.

In this senior role, you will ensure end-to-end system stability, regulatory compliance, seamless integrations with HR, payroll, and physical security ecosystems, and high-quality operational support., Application Lifecycle & Operations

• Manage the full application lifecycle including upgrades, migrations, patches, and security remediation.
• Ensure 24x5 operational support through ServiceNow, including queue management, ticket resolution, and root-cause analysis.
• Proactively monitor application performance using Splunk and AppDynamics.

Time Tracking Systems

• Support and maintain Dormakaba B-COMM integrated with SAP HR PDC, Workday, Workforce Software, and payroll systems.
• Configure and support Dormakaba time terminals, including multi-RFID badge technologies (HID, KABA, NFC/BLE).

Integrations & Architecture

• Design and manage integrations across HR, payroll, physical security, and facility management systems.
• Support n-tier distributed architectures and ensure proper interface design and monitoring.
• Oversee master data synchronization, automated data feeds, and de-provisioning processes.

Infrastructure & Automation

• Administer Windows/application servers and automate troubleshooting using PowerShell scripting.
• Collaborate with network, database, OS, and security teams to resolve complex issues.

Compliance & Governance

• Maintain continuous GxP/GMP compliance, validation states, documentation, and audit readiness.
• Ensure alignment with internal quality, cybersecurity, and operational risk standards.

Physical Security & Safety Systems Support

• Provide support for enterprise physical security systems such as:
• Honeywell Pro-Watch
• MaxPro VMS
• Everbridge
• Work with IoT/OT edge devices including door controllers, turnstiles, intrusion alarms, and badge readers.

Vendor & Stakeholder Coordination

• Act as a technical liaison for key vendors including Honeywell, Dormakaba, Everbridge, Pavion/Structure Works.
• Coordinate multi-tier troubleshooting between internal & external teams.

Do you have experience in Workday?, * Strong background in enterprise application support and complex integrations.

• Expertise in Time & Attendance systems, HR interfaces, and Physical Security technologies.
• Deep understanding of networking, security fundamentals, and Privileged Access Management (PAM).
• Hands-on experience in regulated pharma/GxP environments.
• Proven capability to operate in global, distributed enterprise settings.

Cross-Functional Competencies

• Excellent stakeholder management, vendor coordination, and communication skills.
• Strong analytical mindset with proven ability to diagnose issues across OS, databases, networks, and security layers.
• Capable of managing sensitive data and ensuring compliance with corporate security policies.
• Fully trained and compliant as a knowledge worker, with proficiency across enterprise tools such as:
• ServiceNow, NGM dashboards, HP ALM, CoreDox, PAM, APS platforms.