Implementation Support Expert - UK

• As part of our award-winning support desk team, you'll provide awesome first and second-line tech support to our incredible customers;
• Ensure a smooth new user induction process for our client's new starters;
• Support hardware equipment including laptops, desktops, servers, storage devices, and network devices;
• Support a vast array of software across many industries;
• Handle client requests for new setups, from user mailboxes and shared calendars to email distribution groups;
• Handle on-site visits for troubleshooting, maintenance, and repairs;
• Escalate issues to Senior Technicians or vendors when necessary;
• Maintain knowledge of the latest hardware and software trends and technologies.

Customer Service is Key

• Build customer confidence with clear, human conversations - face to face when it matters
• Translate tech into business value for non-technical audiences
• Collaborate across teams, respond promptly, and solve problems proactively with care and attention to detail

Tech You'll Be Exposed To

• Halo PSA
• Microsoft 365
• Active Directory
• Fortinet
• Datto (RMM, DR, Networking)
• Firewalls & Networking
• Automation tools
• All types of IT hardware

IT is our jam, and we love helping businesses thrive with honest, smart advice. And yes, cupcakes do make an appearance from time to time. If you get IT and want to be part of something special, hit Apply.

Do you have experience in IT support?, * 1 year (minimum) experience in IT support role is required for this role;

• Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices;
• Ability to work independently and manage multiple tasks simultaneously;
• Strong problem-solving skills and attention to detail;
• Excellent communication skills, both verbal and written;
• Ability to travel to client sites as needed (via company Uber account).

• Experienced tech experts to learn from
• Opportunities to grow and develop
• Staff discounts on IT equipment purchased from https://store.evernimble.com
• Rewards and incentives for performance and training
• Opportunities to travel for work
• Paid birthday leave
• Generous Work From Anywhere allowance
• Supportive flexible working
• Regular social events

Ever Nimble is excited to present an opportunity for an IT Support Technician to join the Implementation Team in our Swansea office. This is a great opportunity for individuals that are looking to gain more experience to join a forward-thinking and supportive company. So, who are we? Ever Nimble was recently named Overall Partner of the Year (APAC) at Canalys Forums 2025, ranked No. 12 overall at the TechPartner Fast50 Awards, and previously named the #1 Fastest-Growing MSP globally and earned the title of MSP of The Year 2023! We have reached these amazing goals by doing IT a little differently. We're not your typical IT provider that stays behind a keyboard. Customer communication is important to us, whether face-to-face or over the phone, as we really like to integrate into our customer's businesses to truly understand how they work. We excel at uniting teams, streamlining processes, and delivering reliable infrastructure solutions. Our presence spans Swansea (UK), Calgary (CAN), Melbourne (AUS) and Gold Coast (AUS), with our HQ is located in Perth (AUS). Our commitment lies in keeping our clients well-informed, effectively managing priorities, and executing tasks with the utmost care, pride, and ownership. We are in search of a candidate who will embrace our robust approach to customer support and align with our core values. We also make sure that we are providing the same level of care and support to our internal teams. Ever Nimble officially became certified as a 'Great Place to Work' in 2022, and was named in Australia's Best Workplaces in Technology for 2023., When we founded Ever Nimble, we set out to be an IT and Cyber Security company with a difference. Not only for our clients, but for our team too! We're not your typical IT provider that stays behind a keyboard. Customer communication is important to us, whether face-to-face or over the phone, as we really like to integrate into our customer's businesses to truly understand how they work. We're always on the hunt for new talent to join the team!     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.