Process Automation Business Analyst (Workflow Engineer)
Role details
Job location
Tech stack
Job description
We are looking for a Process Automation Business Analyst to help design, optimise, and rebuild our Client Lifecycle Management (CLM) workflows using low-code and no-code platforms.
This is not a traditional BA role it is hands-on, design-focused, and suited to someone who understands processes deeply and can translate them into automated, scalable digital workflows.
You will work closely with SMEs, product owners, and engineers to document current-state CLM processes, identify gaps, streamline manual tasks, and rebuild end-to-end workflows using low-code automation tools.
Process Discovery and Analysis
- Work with business stakeholders to understand existing CLM processes, pain points, decision points, and data dependencies
- Map current-state (AS-IS) workflows clearly and accurately
- Identify opportunities to simplify, standardise, or automate
Workflow Design and Build
- Rebuild processes using a low-code or no-code automation platform such as OutSystems, Mendix, Appian, Retool, PowerApps, AppSheet or similar
- Translate requirements into logical, user-friendly digital workflows
- Configure screens, rules, forms, validations, and workflow steps
- Apply automation and conditional logic to remove manual steps where possible
Technical Analysis
- Work with SQL-based data sources, APIs, and integration points, with support from tech BAs or engineers where required
- Define data requirements, transformation logic, and workflow-driven system behaviours
- Collaborate with engineering teams on more complex technical integrations
Testing and Deployment
- Create and execute test cases for workflows
- Validate automation logic and ensure processes behave as intended
- Support UAT and user onboarding
Continuous Improvement
- Monitor workflow performance post-deployment
- Identify enhancements and iterate effectively
- Work with business users to ensure adoption and usability
Requirements
Do you have experience in Usability?, * Experience designing workflow solutions on low-code/no-code platforms.
- Strong understanding of workflow logic, process automation, and user experience design.
- Hands-on experience configuring forms, rules, validations, and UI components.
- Knowledge of RBAC principles, security standards, and compliance requirements.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to collaborate with cross-functional teams and translate requirements into working solutions.
