Deskside Support Engineer

We are looking for a proactive, customer-focused Onsite IT Help Desk Support Engineer to provide first-line and deskside technical assistance to end users. You will handle daily support requests, maintain hardware and software environments, and ensure seamless IT operations for the site., * Provide onsite first-line and deskside technical support for laptops, desktops, mobile devices, and peripherals.

• Troubleshoot issues related to Windows OS, Microsoft 365, networking, VPN, printers, and end-user applications.
• Handle user onboarding and offboarding activities, including device setup, account provisioning, and access requests.
• Manage tickets through the Service Desk system, ensuring timely updates and closure within SLA.
• Escalate complex issues to Level 2/3 teams when necessary.
• Perform preventative maintenance, health checks, and asset audits.
• Support meeting rooms, AV equipment, and local infrastructure where required.
• Deliver excellent customer service with clear communication, professionalism, and empathy.

Do you have experience in Windows?, * 2-4 years' experience in IT support or help desk environment.

• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Experience with ITSM tools such as ServiceNow (advantageous).
• Ability to diagnose and resolve technical issues independently.
• Strong communication and customer service skills.
• A team-player mindset with the ability to work proactively in a fast-paced environment.

Nice-to-Have

• ITIL Foundation certification
• Experience supporting hybrid or enterprise environments
• Familiarity with asset management, device imaging, and endpoint security tools