Product Owner

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale.

This Product Owner will be working for the FSM (RAM) business unit responsible for SaaS based products encompassing Field Service Management, Vehicle Tracking, Fleet Management and Connected Cameras.

At Klipboard, the primary role of the Product Owner is the key liaison between the business stakeholders and the delivery team. The PO is responsible for requirement analysis, prioritising and overseeing the development teams' tasks. The PO acts as the project management lead in the delivery of the product to the Business Stakeholders.

Key Responsibilities:

Requirement analysis:

• Collaborates with Business Stakeholders and Product Management to assess the feasibility of the development in alignment with other development requests and product priorities
• Facilitate workshops to analyse and document specific development requirements
• Document product requirements by using appropriate methodologies (process flow diagrams, data flow diagrams, use case diagrams etc.)
• Work with the Product Development teams to accurately estimate effort required to deliver against the product requirement
• Communicate time and effort estimates to the Project Manager / Customer Stakeholder / Product Manager

Requirement documentation:

• Document requirements following standard processes and procedures (workflow and data diagrams, conditions, flow of events, exception criteria, acceptance criteria, expected outcomes) in such a format that developers can easily follow what the customer is looking for
• Ensure that all items on the priority list meets the definition of ready before it is added to the team's backlog
• Capture requirements in JIRA in the right format and with the appropriate supporting documentation and information required

Requirement decomposition and review:

• Decomposes features and epics in such a way that development efforts can be easily estimated and scope can be added to JIRA.
• Participate in effective Epic and Story Decomposition and ensure that Epics and Stories are clearly defined in JIRA

Backlog Management

• Engage in high level product strategy and roadmap discussions with the Product Team (Product Director, Product Manager)
• Ensure that there is an ordered list of priorities in JIRA aligned with the product roadmap as defined by the Product Manager / Product Director
• Communicate the list of priorities to the team and make sure the team is clear on what is expected
• Ensure that the product backlog in JIRA is regularly checked and updated to reflect an up to date list of priorities

Prioritise Needs

• Weigh product priorities on the roadmap throughout the development cycle based on time, budget, scope and resources required to ensure that high level product objectives are achieved
• Manage add-hoc requirements coming into the team, bugs and issues appropriately by verifying this against other priorities and communicating the updates to the Product Manager

Monitoring product progress

• Act as a key participant in scrum events such as sprint planning, sprint reviews, sprint retrospectives and backlog refinement
• Work with the development team to define a sprint goal for each sprint
• Work with the product development team to decide on items to be added to the sprint during sprint planning
• Continually review the progress made against sprint goals and backlog items by checking team performance using burndown charts and other information available during the sprint

Act as liaison between stakeholders and the product team

• Act as the primary communicator and link between product stakeholders and the delivery team
• Communicate changes to priorities to the product director / manager on a daily basis and ensure that the team is clear on what deliverables they need to achieve

Do you have experience in SaaS?, * The role requires at least five years' experience in managing SaaS Web & Mobile App products is essential

• Understanding of Agile methodologies, sprint events and activities during the software delivery process
• Experience in managing Stakeholder expectations
• Expert knowledge of our markets/customers and use cases in which our core products are present

Skills & Qualities:

• The ability to clearly communicate goals and objectives effectively to engineering teams and business stakeholders
• The ability to build and maintain strong and trusted relationships with all levels of business, delivery and customer stakeholders
• The ability to coordinate and manage multiple priorities and tasks at the same time
• The ability to create structure and process within a working environment and to ensure that teams are aligned to these structures and processes
• The ability to accurately prioritise, organise and plan their work and to seek continuous improvement to drive efficiencies in their product space
• The ability to apply critical, logical and creative thinking on a daily basis to analyse problems and find solutions within a fast-moving environment
• Must have a pro-active, positive, open and collaborative approach to working with others in a team
• Must be open to learning new skills and self-development to drive both personal and team growth

You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."