Approvals Support Manager

Can you plan, prioritise and deliver high-quality work while adapting to changing demands?

Do you communicate clearly and build strong relationships with colleagues and stakeholders?

Have you got experience using Microsoft Office tools and an interest in developing new digital skills such as Power BI and Adobe Acrobat Pro DC?

If so, we’d love you to bring your skills and enthusiasm to our team.

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance., We’re looking for a motivated and detail-focused Approvals Support Manager to join our team at DVSA. In this key role, you’ll support the Individual Vehicle Approval (IVA) and HGV/Trailer technical teams, acting as a vital link between internal and external stakeholders. You’ll manage scheme publications, maintain the Vehicle Approvals Knowledgebase, and ensure compliance with ISO standards and legislation. This is an exciting opportunity to help deliver a high-quality, compliant approval service that supports road safety and industry standards.

Your main responsibilities will include:

• To manage IVA Scheme external technical publications on the GOV.UK website
• Creating new and amending existing publications with web and policy teams
• Programming, planning and co-ordinating activities ensuring objectives are delivered
• manage IVA Scheme and Customer Service Centre internal publications on the DVSA Intranet
• Collate and publish information, taking responsibility for collecting data and meeting publication deadlines.
• Technical Interpretation (TI) and Technical Standard Enquiries (TSE) record control
• Provide guidance to processing staff to aid delivery of scheme objectives
• Liaise with Service Desk and IT providers, negotiating delivery against requirements, Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details)., As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public.

Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle—it’s about checking for potential red flags that might affect the role or company culture.

If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly. Feedback will only be provided if you attend an interview or assessment., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Time management?, To be successful in this role you will need to have the following experience:

• Strong organisational skills and the ability to plan and prioritise, including working flexibly and proactively and deliver work to a high standard.
• The ability to communicate clearly using appropriate styles to maximise understanding and impact.
• Have good interpersonal skills to establish and maintain good working relationships with colleagues and a range of different stakeholders.
• The ability to work on their own initiative with organisational and planning effectively problem solve.
• Good attention to detail with effective time management skills.
• Good working knowledge of Microsoft Office: Outlook, Word, PowerPoint, Excel and SharePoint, as well as PowerBI and Adobe Acrobat Pro DC., * Delivering at Pace
• Making Effective Decisions
• Communicating and Influencing, * Strong organisational skills and the ability to plan and prioritise, including working flexibly and proactively and deliver work to a high standard.
• Have good interpersonal skills to establish and maintain good working relationships with colleagues and a range of different stakeholders.
• The ability to work on their own initiative with organisational and planning effectively problem solve.
• Good attention to detail with effective time management skills.

The sift will take place week commencing 9th March 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Making Effective Decisions, Communicating and Influencing, Delivering at Pace.
• Experience

The interviews will take place week commencing 23rd March 2026., Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Alongside your salary of £30,485, Driver and Vehicle Standards Agency contributes £8,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .