ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES

• Strategic service operations architecture: defining long-term vision for service delivery platforms including ServiceNow (ITSM, ITOM, AIOps), Netbrain, Entuity, Dynatrace and their role in managed services delivery and operational efficiency
• Business systems architecture: defining vision for BAU applications (sales, service, enterprise) and service operations including Lead-to-Cash operational processes (Pricing/Design/Quoting/SRM), AI Ops, Service Desk, billing, inventory that optimises legacy systems whilst designing future-ready capabilities aligned with NaaS-based operating model
• Order-to-Cash (O2C) operational excellence: service activation, billing and revenue collection processes for managed services delivery
• Proven experience creating E2E architectures at scale for service operations with business and operational stakeholders
• Leads architectural decision-making and transformation initiatives across service operations domains

Portfolio Optimisation & Vendor Strategy

• Service operations portfolio optimisation: making strategic keep/modernise/retire decisions for service delivery platforms based on technical fitness, cost-effectiveness and alignment with asset-light transformation and managed services strategy
• Vendor strategy: negotiating with service operations platform vendors (ServiceNow, Dynatrace) and enterprise vendors as strategic partners, simplifying IT landscape whilst reducing vendor dependencies and supporting managed services delivery

Integration Architecture & Transformation

• Systems integration leadership: establishing approaches that link service operations platforms, BAU applications and NaaS capabilities to support business processes, managed services delivery and operational efficiency
• Service operations transformation: leading AI-driven process automation, billing automation, inventory accuracy improvement programmes that deliver cost-to-serve reduction, operational efficiency and improved managed services delivery

API & Integration Leadership

• Strong expertise in API lifecycle design and integration patterns at scale
• Expertise in integration patterns (OpenAPI, REST, gRPC, GraphQL) for service delivery
• Event-driven architecture leadership with pub/sub and event brokers (Kafka, RabbitMQ)

Operational Excellence & Observability

• Operational excellence architecture: establishing comprehensive observability, service resilience patterns and operational automation across service delivery systems including metrics, logging, distributed tracing and telemetry
• Proficient with observability frameworks (Prometheus, ElasticSearch, Grafana, OpenTelemetry, Dynatrace) for service operations at scale
• Strong understanding of distributed systems, transaction management and telemetry pipelines for service delivery

Collaboration & Governance

• Collaboration with Data & AI architects: leveraging data platforms and AI capabilities for service automation, customer insights and managed services intelligence
• Architecture governance: driving design reviews and conformance processes ensuring alignment with enterprise standards, security requirements and transformation objectives
• Building architecture capability: mentoring architects who work with service operations, BAU operations and managed services delivery teams
• Platform engineering alignment: establishing integration patterns that connect service operations systems with NaaS capabilities whilst maintaining operational stability and supporting managed services delivery

Do you have experience in gRPC?, We need a strategic architect with 12-15+ years who defines the architectural vision for BT International's transformation from traditional telco operations to asset-light service delivery excellence. You own the strategy for service operations platforms (ServiceNow ITSM/ITOM/AIOps, Netbrain, Entuity, Dynatrace) and managed services delivery systems., * Strong engineering background with hands-on experience demonstrating technical credibility

• Proficient in backend programming (Python, Java, C++)
• Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB)

Platform Technologies & BSS Vendor Platforms

• Open source workflow engines (Temporal)
• Stream/batch processing (Flink, Spark)
• Test automation: Robot Framework and BDD
• BSS vendor platforms: Salesforce, Amdocs, Ciena
• BSS/OSS proficiency: deep understanding of Product Catalogue, CPQ, SOM, EPC and their interactions
• Telecom domain knowledge: understanding of WAN, overlay and security products

Service Operations & Cloud Architecture

• Extensive telco service operations and managed services architecture experience with demonstrated success modernising operational platforms
• Experience designing for multi-cloud, hybrid and on-prem service delivery environments
• Skilled in cloud-native patterns for service operations
• Cloud architecture (AWS/GCP)

Enterprise Platforms & Vendors

• Strong background with service operations platforms (ServiceNow, Dynatrace, Netbrain, Entuity) and enterprise platforms - can negotiate technical approaches and influence vendor roadmaps

• API-first integration architecture: API management platforms, event streaming, microservices patterns in complex service delivery environments

Telco Domain & Delivery

• Deep telco operations and service delivery domain knowledge with understanding of challenges in transforming mission-critical service operations systems
• Product operating model experience: understanding how architecture enables service delivery team autonomy and managed services velocity
• Experience building and leading architecture teams focused on service operations and managed services delivery, developing technical leadership capability
• AI/Agentic strategy for service automation, cost reduction and managed services enhancement
• Understanding of managed services business models and how operational platforms support service delivery
• Proven track record defining architectural strategies that enabled system rationalisation, vendor consolidation and platform transformation whilst maintaining service continuity and managed services quality, * Strong engineering background with hands-on experience demonstrating technical credibility
• Proficient in backend programming (Python, Java, C++)
• Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB)

Platform Technologies & BSS Vendor Platforms

• Open source workflow engines (Temporal)
• Stream/batch processing (Flink, Spark)
• Test automation: Robot Framework and BDD
• BSS vendor platforms: Salesforce, Amdocs, Ciena
• BSS/OSS proficiency: deep understanding of Product Catalogue, CPQ, SOM, EPC and their interactions
• Telecom domain knowledge: understanding of WAN, overlay and security products

Service Operations & Cloud Architecture

• Extensive telco service operations and managed services architecture experience with demonstrated success modernising operational platforms
• Experience designing for multi-cloud, hybrid and on-prem service delivery environments
• Skilled in cloud-native patterns for service operations
• Cloud architecture (AWS/GCP)

Enterprise Platforms & Vendors

• Strong background with service operations platforms (ServiceNow, Dynatrace, Netbrain, Entuity) and enterprise platforms - can negotiate technical approaches and influence vendor roadmaps

• API-first integration architecture: API management platforms, event streaming, microservices patterns in complex service delivery environments

Telco Domain & Delivery

• Deep telco operations and service delivery domain knowledge with understanding of challenges in transforming mission-critical service operations systems
• Product operating model experience: understanding how architecture enables service delivery team autonomy and managed services velocity
• Experience building and leading architecture teams focused on service operations and managed services delivery, developing technical leadership capability
• AI/Agentic strategy for service automation, cost reduction and managed services enhancement
• Understanding of managed services business models and how operational platforms support service delivery
• Proven track record defining architectural strategies that enabled system rationalisation, vendor consolidation and platform transformation whilst maintaining service continuity and managed services quality

Requirements: ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES