Transition Manager

The Transition Manager is accountable for leading the end-to-end delivery of Data Centre, Managed Service, and Cloud transition projects for SCC. This role ensures that new and existing customers are successfully onboarded into SCC services through structured governance, rigorous service acceptance, and a strong focus on quality, commercial alignment, and customer satisfaction.

You will take full ownership of all planning, coordination, and execution activities required to deliver complete operational implementation (start-up) of services - from early engagement and due diligence through to Business-as-Usual readiness and contractually compliant handover. Acting as the primary point of accountability for delivery outcomes, you will manage cross-functional teams, third-party suppliers, and customer stakeholders to ensure services are transitioned seamlessly, efficiently, and in line with budget, scope, and compliance obligations (including TUPE, security clearance, and regulatory requirements if applicable). Operating at both a strategic and delivery level, the Transition Manager plays a pivotal role in shaping customer experience, championing service readiness, and driving continuous improvement across SCC's Transition Management frameworks. The role contributes directly to SCC's reputation for managed service excellence by ensuring transitions are executed with clarity, precision, and strong commercial awareness - safeguarding service quality, minimising risk, and supporting long-term customer success., * Lead and manage the complete lifecycle of complex Data Centre, Managed Service, and Cloud transition projects - from initial scoping and due diligence through to operational handover and Business-as-Usual readiness.

• Ensure each transition meets defined scope, time, cost, and quality criteria, delivering a seamless customer onboarding and maximising satisfaction.
• Drive strong governance throughout the transition lifecycle, ensuring all deliverables, service acceptance criteria, operational models, and documentation are completed to SCC standards.

End-to-End Transition Delivery:

• Take full ownership of the technical, operational, and commercial delivery of transition projects, including resource planning, budget oversight, risk management, and supplier/vendor coordination.
• Manage major transition streams or towers within large multi-service programmes, ensuring cost-effective use of resources and alignment with SCC revenue and expense targets.
• Lead the creation and maintenance of detailed service transition plans, tracking effort, cost, dependencies, risks, issues, and change controls across delivery, operations, and partner teams.
• Support full service onboarding including contract novation, TUPE transfers, service take-on, and operational start-up for all services delivered by SCC.

Team Organization and Planning:

• Build and lead high-performing cross-functional transition teams, ensuring clarity of roles, priorities, deliverables, and accountability.
• Plan team workload, manage resource forecasting, and ensure the right skills and capability are aligned to each stage of the transition.
• Monitor progress closely, proactively removing blockers and ensuring delivery momentum across internal teams, third parties, and customer workstreams.

Reporting and Stakeholder Communication:

• Provide clear, structured, and timely reporting to senior leadership, engineering management, and customer stakeholders, covering progress, risks, issues, service acceptance readiness, and financial performance.
• Present status updates and recommendations confidently to C-level and senior customer stakeholders, articulating complex technical and operational concepts in a concise and business-focused manner.
• Maintain strong communication channels with all parties including SCC account teams, internal service providers, third-party partners, and customer representatives

Risk and Issue Management:

• Identify, analyse, and mitigate risks and issues associated with transition and transformation activity, ensuring contingency planning and controlled change management at every stage.
• Use analytical problem-solving to anticipate threats to delivery and apply structured approaches to resolving dependencies and operational challenges.
• Ensure compliance with contractual, regulatory, security clearance, and employment law requirements (including TUPE where applicable).

Quality Assurance:

• Champion quality, accuracy, and high-standards across all transition outputs, ensuring all documentation, deliverables, and service acceptance criteria fully support a smooth handover to operational BAU teams.
• Conduct formal reviews, embedded quality gates, and retrospectives to identify service optimisation opportunities and drive continuous improvement.
• Ensure all services entering BAU are operationally ready, commercially aligned, technically sound, and fully compliant with SCC and customer requirements.

Customer Relationship Management:

• Act as the primary customer interface throughout transition delivery, building strong, trusted relationships with stakeholders at all levels.
• Ensure customer expectations are understood, managed, and met, driving transparency and confidence throughout the transition.
• Address customer concerns with urgency and professionalism, ensuring actions are resolved efficiently and communication remains open and proactive.

Continuous Improvement:

• Contribute to the continual development of SCC's Transition Management frameworks, tools, processes, and best practices.
• Leverage lessons learned, feedback loops, market insight, and cloud/managed services evolution to continuously enhance transition methodology.
• Drive innovation in transition planning, execution, and service readiness to improve delivery outcomes across all SCC service towers..

Do you have experience in Negotiation?, * Extensive experience delivering complex IT change, service transition, or transformation projects across Data Centre, Cloud, or Managed Service environments.

• Strong ability to manage full end-to-end transitions, including service take-on, contract novation, TUPE, and operational start-up.
• Proven capability in applying Agile, Waterfall, or hybrid delivery methodologies effectively.
• Excellent stakeholder management skills, able to influence and build trust at all organisational levels, including C-suite.
• Strong negotiation and conflict-management skills in both internal and customer-facing situations.
• High level of commercial awareness, including budget ownership, forecasting, and cost-optimisation.
• Experience working in multi-supplier environments with strong vendor and third-party management capabilities.
• Solid understanding of infrastructure, cloud services, data centre operations, and managed services.
• Analytical problem-solving skills with the ability to anticipate challenges and develop structured solutions.
• Ability to interpret complex information and convert requirements into actionable transition plans.
• Excellent verbal and written communication skills, including the creation of high-quality documentation and reporting.
• Strong presentation skills with confidence engaging technical and non-technical audiences.
• Highly organised with the ability to manage multiple priorities while maintaining delivery quality.
• Experience coordinating cross-functional teams and driving delivery momentum across multiple workstreams.
• Sound understanding of service management frameworks, including ITIL and service acceptance principles.
• Ability to work effectively under pressure in fast-paced, complex, or ambiguous environments.
• Demonstrated commitment to continuous improvement, process optimisation, and innovation.
• Customer-focused mindset with a commitment to delivering exceptional onboarding and service experiences.
• High levels of professionalism, accountability, and integrity - taking clear ownership of outcomes.

Salary Package: £45,000 - £65,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm, Monday - Friday Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling. Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/ Sustainability at SCC - https://www.scc.com/sustainability-at-scc/ Life at SCC - https://www.linkedin.com/company/scc/life   You must create an Indeed account before continuing to the company website to apply