Senior IT Support Engineer - On-Site Services
Role details
Job location
Tech stack
Job description
GEA Global IT is strengthening its IT On-Site Services capability to ensure reliable, business-aligned IT operations across production and office locations.
As a Senior IT Support Engineer - On-Site Services, you will act as the local IT On-Site Services Consultant for assigned UK sites, ensuring stable day-to-day IT operations while coordinating closely with the Service Desk, central IT teams and external service providers.
This role combines hands-on technical support with stakeholder engagement, requiring a structured and service-oriented IT professional who can represent Global IT effectively at a local level.
The position is primarily based in Eastleigh, with travel to other UK locations as required., * Ensure stable and reliable local IT operations across assigned sites
- Provide hands-on technical support where an on-site presence is required
- Act as the local IT On-Site Services Consultant, representing Global IT to site management and users
- Coordinate effectively with the Service Desk, central IT teams and external service providers
- Support the implementation and adherence to IT standards, governance and security practices
- Contribute to the continuous improvement of IT services and operational processes
- Assist with incident resolution, infrastructure support and workplace services where local coordination is required
Requirements
Do you have experience in ITIL?, We are looking for an experienced IT professional with a strong operational background and confidence in working with both technical users and business stakeholders.
Required:
- Several years of experience working in IT support, infrastructure or workplace services
- Broad understanding of IT infrastructure, workplace technologies and network environments
- Experience working within structured IT service environments (ITIL knowledge beneficial)
- Ability to coordinate effectively between business users and central IT teams
- Strong communication skills and the ability to engage with local management and stakeholders
- Professional fluency in English
Desirable:
- Experience working in manufacturing, industrial or multi-site environments
- Experience working with external IT service providers
What We Value
- A structured and analytical approach to problem solving
- A strong focus on service quality and continuous improvement
- Confidence interacting with both end users and business stakeholders
- The ability to translate business needs into clear and actionable IT requirements
- A collaborative mindset when working with global IT teams and service partners
We are looking for someone who takes ownership, works independently and contributes positively to a collaborative IT service environment.
