Technical Support Engineer - Datacenter | IaaS |
Role details
Job location
Tech stack
Job description
You don't just want to "close tickets" - You want to make infrastructure run smoother, smarter, and more reliable? You enjoy talking to real people? Then we're a great match. We power the platforms that power the internet - and you can be part of it.
Our mission:
Empowering you to reach a greater world
As a trusted partner to SMB and mid-market Internet and IT companies, we advise and deliver on critical cloud hosting needs by offering the right solutions from our global managed hybrid platform.
Your Mission:
As a Technical Support Engineer, you'll troubleshoot, solve problems, share insights, and help us constantly improve what we build, always with the customer's experience and success in mind.
Requirements
Do you have experience in Windows?, * Installation, configuration and independent, efficient and accurate troubleshooting of:
- Server-operating systems (Linux, Windows-Server, VMware, and further)
- Control panel software packs (cPanel, Plesk)
- Networking equipment (switches, firewalls, load balancers, ...)
- Power equipment (rack-PDU, rack-ATS)
- Professional communication and technical documentation in German and English
What we value:
- Curiosity, hands-on attitude, and ownership
- Passion for problem-solving and fault-finding
- Clear, proactive and supportive communication - with teammates, with your manager and with customers
- Team spirit
Your Tech Toolbox (ideally):
- Strong command of Linux: You're not panicking when the kernel does.
- Solid experience with hardware: Wherever you go, you never go without your USB-to-RS232 console cable
- Thorough understanding of networking fundamentals: There's no place like 127.0.0.1
- Familiarity with hosting environments, ideally because you're hosting some application or service yourself
- Basics in monitoring/ticketing tools
driver´s license required
Benefits & conditions
- Purposeful work: Keep mission-critical infrastructure running
- Real tech depth: We own and operate our own infrastructure and data centers
- Open culture: Transparent, collaborative, and your ideas and input are welcome
- Grow with us: Learning platforms, certifications, online and individual trainings - we invest in your development
- Subsidies: Deutschlandticket, Gym membership, JobRad
- Stay healthy and motivated: Company health insurance, company pension scheme, bonus system and shares
- Fuel up, feel good: Free lunch, snacks, drinks, and fresh fruit - because good ideas need good energy.
