UX Service Dsigner

Your New Company

A major UK bank focused on delivering world-class digital products and services. You'll work within UX & Optimisation and collaborate widely across the organisation to improve customer experiences and deliver commercially impactful solutions. Contractors must be eligible for BPSS clearance.

Your New Role - UX Service Designer

You will:

• Look at full end-to-end customer journeys across digital and non-digital touchpoints.
• Identify opportunities to improve services, processes, and organisational structures.
• Collaborate across teams to create seamless experiences and drive measurable value.
• Lead and manage your own service design projects.
• Conduct discovery, ideation, prototyping, research, and impact measurement.
• Run workshops, engage with stakeholders, and advocate for user needs.
• Ensure solutions align with regulations (including Consumer Duty).

What You'll Need to Succeed

Experience & Skills

• Degree in UX or relevant field or 2+ years as a Service Designer.
• Strong communication, presentation, and stakeholder-management skills.
• Ability to work independently, prioritise workload, and manage deadlines.
• Experience with:

• Service discovery
• Journey mapping & service blueprints
• Prototyping
• User research (planning, moderating, analysis, recruiting)
• Workshop design and facilitation
• Agile environments

• High attention to detail, customer-centric mindset, and confidence to challenge where needed.
• Passion for IA, usability, accessibility, and innovation.

Technical Capabilities

• Usability moderating
• Experimental design & test method selection
• Qualitative, quantitative, and statistical analysis
• Strong written and verbal presentations

What You'll Get in Return

• Opportunity to shape end-to-end services with high visibility across the bank.
• Work in a collaborative, strategic UX environment.
• Ability to influence real business outcomes and customer experiences.
• Hybrid working (2 days onsite) in a major financial institution.

What You Need to Do Now

• Ensure you are eligible for BPSS clearance.
• Prepare to demonstrate your service design process, research capability, stakeholder engagement, and examples of end-to-end journey improvements.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4776220 - Philip

• Degree in UX or relevant field or 2+ years as a Service Designer.
• Strong communication, presentation, and stakeholder-management skills.
• Ability to work independently, prioritise workload, and manage deadlines.
• Experience with:

• Service discovery
• Journey mapping & service blueprints
• Prototyping
• User research (planning, moderating, analysis, recruiting)
• Workshop design and facilitation
• Agile environments

• High attention to detail, customer-centric mindset, and confidence to challenge where needed.
• Passion for IA, usability, accessibility, and innovation.

Technical Capabilities

• Usability moderating
• Experimental design & test method selection
• Qualitative, quantitative, and statistical analysis
• Strong written and verbal presentations