Cloud Support Engineer
Role details
Job location
Tech stack
Job description
Think support is just handling tickets? Not here. As a Cloud Support Engineer, you'll be the trusted point of contact for our clients and a key contributor to keeping their cloud environments running smoothly. You'll not only resolve issues but also anticipate and prevent them - ensuring stability, scalability, and security across modern Azure cloudnative platforms., * Provide 2nd and 3rd line support for enterprise clients, taking full ownership of incidents and driving effective solutions.
- Troubleshoot and manage Windows and Linux, Active Directory, security, virtualization, and backup/disaster recovery.
- Monitor cloud environments proactively and identify opportunities for improvement and automation.
- Work within modern Azure cloud-native platforms, actively supporting solutions based on:
- AKS & containerized workloads
- Azure Functions & serverless components
- App Services & managed PaaS offerings
- Infrastructure-as-Code (Bicep is a plus)
- Contribute to continuous improvement, scalability, and operational excellence.
- Apply DevOps principles using Azure DevOps and GitHub Actions to support automated CI/CD pipelines, release processes, and integrated deployments.
- Stay up to date with Azure innovations, best practices, and cloud-native standards - and share your insights internally.
- Translate business requirements into secure, scalable, cloud-ready technical solutions., In our view, innovation is everywhere: it's in the cutting-edge technologies we use for our customers, it's in the way we communicate and collaborate, it's top of mind whenever we think of novel solutions to customer challenges. Join us and innovate with customers in delaware's del20 innovation challenge. Or participate in one of our many harvest & innovation projects.
Best Possible You
Our close leadership is focused on qualitative over quantitative feedback. They have your back throughout the year and your whole career. We believe this is the best way to stay motivated and inspired. Simply to become the best possible version of yourself. We go for quality while keeping a close eye on quantity.
feel supported
Greatness is achieved by standing on the shoulders of giants. Our buddies assist starters while mentors provide longer-term career advice. Why not become a buddy or mentor yourself? Let a colleague stand on your shoulders and strive for greatness together.
training & development
The ideal consultant is a wonderful blend of hard and soft skills. But these skills need to be nurtured with fresh insights, bright ideas, new ways of working and more. Whatever you need to grow, the delaware Academy has something in store for you. Decide for yourself out of 50+ learning programs which training is right for you.
you're in the driver's seat
While you can count on all #peopleofdelaware for support, we count on you to take ownership. We're convinced we'll all go further if we let the #peopleofdelaware decide the direction of their career. So come and co-define your training and career path and let's become smarter together.
celebrate together
#peopleofdelaware love to meet up regularly with colleagues at delaware events, team buildings, coffee chats, lunches and more. Because nothing's more important than feeling connected.
Requirements
You have at least 2-3 years of experience in 2nd and 3rd line support and are eager to deepen your cloud-native expertise. You can express yourself fluently in English and Dutch.
Certifications Minimum AZ900; willingness to obtain AZ104 (or higher) on a short notice.
Technical Skills
Solid troubleshooting skills in Windows & Linux Knowledge of Active Directory, security, virtualization, backup & disaster recovery Familiarity with monitoring and observability tools Experience or strong interest in:
- Azure cloud-native services
- Containers & microservices
- Serverless architectures
- Azure DevOps & GitHub Actions for CI/CD
- Bicep or Infrastructure-as-Code
Plus:
- Knowledge of ITIL processes
- Experience with on-prem virtualization, networking, and databases
- Ability to translate business needs into scalable and secure cloud solutions
- Hunger to learn and grow in a PaaSoriented, automation-driven environment
On-call participation: We expect team members to participate in the on-call rotation, showing flexibility and shared ownership of our customer platforms.
Let's meet up!
You'll be part of a dynamic team that values collaboration, innovation, and continuous learning. We offer flexibility, growth opportunities, and the chance to work on impactful projects using leading-edge cloud technologies. Let's connect to talk more about the job, your talents, your track record, and your future with the #peopleofdelaware!, You combine your extensive experience in Microsoft technologies with a strong sense of client communication, consultancy, ownership, and maturity. As a Microsoft Data Security Consultant, you are not a pure technician - you are a driving force within the team. You guide customers, steer conversations, translate needs into a clear plan, and you coach your colleagues to expand projects and implement best practices.
You are conceptually strong, hands-on when needed, and capable of guiding customers through Microsoft 365 data security and protection challenges. Thanks to your seniority, you effortlessly act as a sparring partner for customers, colleagues, and presales engagements.
Benefits & conditions
The size of the file cannot be more than 5MB Upload your motivation letter The size of the file cannot be more than 5MB Anything you want to add? Must not exceed 1024 characters (*) these fields are required By submitting this form, you confirm that you have read and accepted our privacy policy. There is a problem with the file sizes, We offer a competitive salary net allowance, company car, insurances, mobile phone with subscription and laptop. But what sets us apart is that you can co-define your package. For example, why not opt for an electric car or lease an (e-)bike?
