System and Process Lead

In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will:

• Act as first-line support for system issues, triaging queries and helping colleagues find quick, effective solutions.
• Identify opportunities for system enhancements and process improvements, prioritising what delivers the most impact.
• Design and deliver training and coaching that builds user confidence and capability.
• Keep system documentation and user guides clear, accurate and up to date.
• Monitor data quality and compliance, ensuring strong governance and reliable records.
• Work closely with colleagues and stakeholders to streamline processes and improve service delivery.

Do you have experience in Analysis skills?, Are you someone who loves improving the way things work? Do you enjoy helping teams get the best out of their systems and processes? If you're excited by the idea of shaping smarter ways of working and supporting a mission-driven organisation, this could be your next move.

We're looking for a System and Process Lead to join our Property Services team - a key role focused on enabling operational excellence and driving continuous improvement across the service., * Understands how business operations work and how systems can make them better.

• Has hands-on experience using CRM or business systems (such as Microsoft Dynamics).
• Can design and deliver engaging training materials and workshops.
• Has strong analytical skills and enjoys finding practical solutions to inefficiencies.
• Brings solid data literacy and a keen eye for detail.
• Communicates clearly and adapts to different audiences with ease.

Pulled from the full job description

• Employee discount, To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.