Software Engineer (Product Specialist)

Job Overview: Software Engineer taking the ownership for delivering good service to customers globally in resolving PAS|X software -or related issues, and ensuring to achieve the expected service level agreement (SLA) by using standardized procedures and processes., * Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot both functional and technical issues of the product which may be related to other IT areas (e.g. network, OS)

• Follow-up and ensure ticket is created, updated, and resolved within SLA

• Liaise and collaborate with our global head quarter to team up for knowledge transfer, and process improvement activities

• Properly escalate unresolved incidents to appropriate internal, external teams following the workflow in a timely manner, * In-depth MES software product training will be provided

• Flexible work times in the office or working from home

• Work in a global organization with international customers and colleagues

• Lean hierarchies and open door culture

• Good team spirit globally and locally

• Opportunities for personal development enabling attractive career paths as you work in interesting, challenging and varied projects

• Attractive benefits and employee engagement programs

• A Bachelor's Degree in Information Technology, Computer Science, or Engineering or related field

• Knowledge in business process oriented

• Knowledge in writing SQL queries in Databases (Oracle, Postgres), able to read and understand SQL scripts

• Able to analyze OS (Windows, Linux, Kubernetes, Docker Swarm), application and database logs

• Ability to work in flexible hours, and shifts hours

• English language skill is a must

Beneficial Experience:

• Experienced working on applications: MES, ERP is preferred
• Basic knowledge in Unix (Linux) command/shell scripts is preferred
• Basic knowledge in Kubernetes is preferred
• Basic knowledge in Docker Swarm is a plus
• Basic knowledge in Java programming is a plus
• Background experience in Programmer Analyst, System Analyst, or System Architect is preferred

You can find out more about our culture here Culture at Körber - it's worth taking a look! The ASL laboratory specializes in analyses of tobacco, tobacco products, tobacco-related products, e-cigarettes and e-liquids for companies worldwide. ASL is an ISO 17025 accredited, independent analytical laboratory and an officially approved EU test laboratory for smoke analysis. The company is part of the international technology group Körber, which employs around 13,000 people worldwide. It unites technologically leading companies with more than 100 production, service and sales locations and offers customers solutions, products, and services in the Business Areas Supply Chain, Pharma, and Technologies. We are Körber - an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Pharma, Supply Chain, and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.