Cloud Services-Platform Engineering-Public Cloud

The Sr. IaaS Administrator plays a crucial role in enhancing operational efficiency and customer satisfaction by delivering advanced technical support and troubleshooting for Azure-based infrastructure. This role focuses on root cause analysis and proactive solutions, ensuring a robust security posture while adhering to quality standards and regulatory requirements. (1.) Key Responsibilities

1. Provide Advanced Technical Support For Complex Incidents By Utilizing Azure Iaas And Terraform, Performing Root Cause Analysis, And Implementing Solutions To Resolve Technical And Security Issues Efficiently.
2. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
3. Contribute To Knowledge Base Updates And Management, Facilitating The Onboarding Of Newcomers And Coaching Analysts To Enhance Team Capabilities And Service Quality.
4. Adhere To Quality Standards And Regulatory Requirements While Delivering Support, Ensuring Compliance With Company Policies.
5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Preventing Case Reopens, Thereby Mitigating Security Threats Effectively.

1. Proficiency In Iaas On Azure And Infrastructure As Code (Iac) Using Terraform.
2. Solid Understanding Of Azure Kubernetes And Windows Azure Paas/Iaas.
3. Strong Analytical And Troubleshooting Skills In A Support Environment.
4. Excellent Communication And Collaboration Skills To Work Effectively In A Team-Oriented Setting.
5. Familiarity With Regulatory Compliance And Quality Standards In Technical Support.

Certification

1. Optional But Valuable Certifications: Microsoft Certified: Azure Administrator Associate, Hashicorp Certified: Terraform Associate.

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.