Insight Analyst
Role details
Job location
Tech stack
Job description
In this role, you will work across market research, digital insights, and forecasting, contributing to a wide range of strategic and operational projects. This is a fantastic opportunity for an ambitious analyst to provide analytical expertise and collaborate with teams across our club to ensure our supporters are at the heart of every decision., Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking)., We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check., * Analyse supporter behaviour trends - you'll identify patterns in engagement and share meaningful insights that guide planning and decision making
- Create and distribute insight reports - you will deliver a range of weekly and monthly reports that support key commercial stakeholders
- Support forecasting and modelling - you'll work closely with the Senior Insight Analyst on supporter forecasts and bespoke modelling projects
- Design and analyse research surveys - you will help build supporter surveys and CX touchpoints and turn results into insight-led recommendations
- Support digital analytics requests - you'll work with teams across Social, Marketing, Partnerships, Campaigns and Retail to interpret GA4 data across our platforms
- Contribute to social analytics reporting - you will use Emplifi to meet a variety of social reporting needs
- Turn segmentation insights into action - you'll share findings from our segmentation work to help teams create more targeted and valuable supporter experiences
Requirements
- Insights or analysis experience - you have previously worked in research, insights, data analysis or a similar discipline
- Advanced analytical capability - you are confident working with Microsoft Excel and interpreting complex datasets
- Knowledge of key digital tools - you understand Google Analytics 4 and ideally have familiarity with SQL, DataBricks, Looker Studio, or BigQuery
- Proactive problem solver - you enjoy tackling challenges and finding creative ways to deliver clear and actionable insights
- Excellent stakeholder management - you build effective relationships, communicate confidently and adapt your insights for a wide range of audiences
- Collaborative and passionate team player - you bring energy, curiosity and a desire to drive progress across our club through teamwork and collaboration
- Relevant academic background - you're ideally educated to degree level or equivalent, preferably in a mathematics-related discipline
Benefits & conditions
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
- An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks
