Managed Services Analyst

About the role: The Managed Services Analyst I will be responsible for manually tracing individuals and re-uniting them with our Customers, processing files through our internal database and ordering certificates from registry offices. In addition, they will be responsible for ordering, keying and securely sharing birth, death and marriage certificates. The preferred candidate will be naturally inquisitive and apply that curiosity to the tracing work being completed, ensuring that they dig deep into available information and demonstrate tenacity in the face of obstacles. They will also have a keen eye for detail with high levels of accuracy. The role requires someone who is detail focused and who communicates well with their team, internal stakeholders and our Customers., * Trace individuals to reunite them with our Customers using a variety of internal and external platforms.

• Securely send files to Customers and ensure accurate inputting of data into all relevant systems.
• Receive inbound and make outbound telephone calls in order to re-engage individuals with our Customers.
• Order copies of birth, death and marriage certificates, and enter the data from certificates onto relevant platforms.
• Trace informant or executor using Electoral Roll and credit reference agency data via our systems and products.
• Receive, distribute, scan and record post.
• Perform other duties as reasonably assigned.

• Is curious and keen to learn and develop new ideas, skills and knowledge, whilst acting on feedback.

• Customer-first mind-set, and the ability to deliver results on time.

• Is able to understand, analyse and resolve core issues within own role.

• Is experienced with MS Office products (especially Excel).

• Develops co-operative working relationships within the team whilst considering how own style affects others and tailors interactions accordingly.

• Is able to clearly articulate their area of expertise to individuals with less understanding.

• Actively participates in team meetings, 121s and coaching sessions.

• Previous experience of data entry, with a high level of accuracy and attention to detail.

Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

 LexisNexis ist ein führender Anbieter intelligenter Rechtsinformation in den Bereichen Steuern, Recht und Wirtschaft. Wir bieten und entwickeln Lösungen und Services, welche die Arbeit unserer Kund:innen schneller, einfacher und produktiver gestalten. 

Als Teil des Business Systems & Technology Teams von LexisNexis Österreich stellen Sie den reibungslosen Ablauf der Geschäftsprozesse durch unsere Business Systeme sicher. Gleichzeitig tragen Sie dazu bei, dass wir unsere Systeme laufend an die sich ändernden Geschäftsprozesse anpassen und weiterentwickeln.