Infrastructure Engineer

IntaPeople are working with exclusively with a tech-driven insurance services provider that's looking to grow the team. We're hiring an Infrastructure Engineer to join a collaborative team delivering new features and improving an established product. With strong backing and investment in this market, it's a great opportunity to develop your skills and grow your career in a supportive environment. Reporting to the Infrastructure Manager, you will monitor systems to identify performance issues whilst resolving incidents with agreed service levels.

The role will be that of a hybrid role, consisting of first, second, and third line support. The Infrastructure Engineer will be carrying out a variety of activities and gain exposure to working on a variety of projects both internally and externally. You will be exposed to several cloud-based technologies and will include some DevOps related functions., * You will be supporting Azure & V-Sphere estates, back-end systems and services to the business

• Working within a collaborative team of circa 15 engineers
• Implement and monitor system alerts to ensure any failures receive immediate attention
• Identifying new system hardware and software needs
• Ensure that support tickets are appropriately recorded
• Aid in the implementation of bought-in hardware and software systems
• Liaise with the software development team to ensure smooth roll-out of bespoke software systems
• Maximising availability (uptime) of essential services
• Schedule upgrades and security backups of hardware and software systems
• Champion new systems in the business, ensuring all levels of users have appropriate training
• Ensuring compliance with licensing regulations
• Ensure the security of the estate is not compromised
• Work within strict timeframes and escalate incidents within defined timeframes
• Provision of out of hours/stand by support for scheduled maintenance and system failures

• 2-4 (min) years-experience as an Infrastructure Engineer (or similar role)
• Experience with 1^st, 2^nd and 3^rd line support
• Experience supporting hardware and software systems
• Experience or Exposure with Microsoft Azure cloud or/and AWS

• Salary - £35,000 - £38,000 depending on experience
• On call bonus after passing probation
• On call over time paid ontop of salary
• 25 days annual leave, plus bank holidays plus your Birthday off paid off
• Cardiff hybrid working (2days onsite on discussed for team collaboration/training)
• Strong work life balance culture
• Discount on insurance products were available
• Modern, collaborative office environment nr central Cardiff
• Free onsite parking
• Team lunches/days etc
• You must have access to your own transport