Salesforce Marketing Cloud Specialist

Design and deliver automated lifecycle journeys across email, SMS, and push using Journey Builder, Automation Studio, and Einstein.

-Define, test, and optimise campaigns through A/B testing, dynamic content, and segmentation.

• Audience Management & Data Integrity

-Build and manage data models, segmentation, and personalised audience strategies.

-Maintain data quality, GDPR compliance, and consent/unsubscribe processes.

-Troubleshoot and resolve data or integration issues with systems like Infinity and CMS platforms.

• Performance Reporting & Insight

-Report on engagement, conversion, and retention across CRM channels.

-Use Marketing Intelligence to deliver insights and recommendations to marketing and commercial teams.

• Technical Support & Development

-Support development of custom API-driven Marketing Cloud programs.

-Write SQL for segmentation and custom audience outputs.

-Scope, troubleshoot, and enhance existing CRM infrastructure.

-Document automation processes and hand over to operations teams.

-Ensure deliverability best practice and support onboarding/training of new users.

You will be required to manage multiple complex and competing projects simultaneously and will need strong project management skills and a customer experience mindset. This role plays a pivotal part in delivering on the marketing initiatives and communication activities aligned with our business objectives., * Hands-on experience managing Salesforce Marketing Cloud; expert-level certified and AMPScript.

• Degree in digital marketing, communications, or business (or equivalent experience).
• Strong technical skills across Journey Builder, Automation Studio, Email/ Mobile/ Advertising Studios, and Marketing Intelligence.
• Experience integrating Marketing Cloud with CRM, CMS, and other business systems.
• Solid understanding of data management, GDPR, segmentation, and targeting best practices.
• Proficient in Excel and analytics tools for data manipulation and insight generation.
• Excellent communication and stakeholder management across technical and non-technical teams.
• Experience with other CRM platforms (HubSpot, Pardot, Marketo) is an advantage.
• Able to work autonomously, solve problems, and deliver objective-led campaigns.
• Proven success driving UX-focused, ROI-driven campaigns.
• Able to evaluate emerging technologies and apply digital best practices.
• Skilled in understanding buyer journeys to optimise performance.
• Uses customer insight, market trends, and commercial context to inform activity.
• Strong analytical skills with experience in reporting and applying insights.
• Clear, confident communicator able to translate data into opportunities.
• Strong commercial awareness.
• Fluent English; German advantageous, with French/Scandinavian languages a bonus.

We offer this role on a permanent basis, offering a salary of £60,000-£70,000k per annum, 25 days holiday with the opportunity to purchase up to 5 days, 7.5% pension, private health insurance (BUPA), electric car salary sacrifice initiatives and opportunities to grow and develop your career.

Here at JELD-WEN UK, a global organisation that produces and manufactures Doors and Doorsets, we're looking for a Salesforce Marketing Cloud Specialist to join our European marketing team. This is a remote, home-based role that can be based in the UK or one of European locations (e.g. Germany, Austria, Estonia). The successful candidate would be responsible for the development of all multi-channel journeys within Salesforce Marketing Cloud for all of JELD-WEN's European Brands. Working closely with our Marketing, Digital and Salesforce teams, you will support the delivery of campaign builds, automation, data segmentation, and testing. You will deliver excellence in digital experience and drive MQLs into the business., JELD-WEN, founded in 1960, is a leading global manufacturer of doors and windows, headquartered in Charlotte, North Carolina with over 18,000 employees worldwide. JELD-WEN Europe designs, manufactures, and distributes interior and exterior doors and door sets in wood and steel. It is comprised of 23 manufacturing locations and employs approximately 6,000 people across the UK, France, Central Europe and Northern Europe. Offerings include fire-rated and security solutions under brands such as BOS, DANA, Domoferm, Dooria, HSE, JELD-WEN, Kellpax, Kilsgaard, Swedoor and Zargag. Our products and services afford us the opportunity to enter people's workplaces, homes, and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives. JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.