Infrastructure Engineer

with new clientsFlag high priority / urgent issues to the 1st Line Team LeaderPerform proactive maintenance using our in-house monitoring systemDocument procedures/processes and contribute to the knowledgebaseFollow IT procedures e.g. ITIL and strictly complying with our policiesConsult with 2nd line team as required to resolve incidents and develop individual skillsetAbout youYou will have proven experience of supporting existing desktop / server infrastructures.Experience of working in a busy helpdesk environment.Exceptional customer service and communication skills (both written and verbal).Fault analysis, management and prioritisation skills are required to ensure all issues are resolved based on criticality for all our customers as well as meeting the contracted SLA.About usWe're Commercial - a purpose-driven, people-first organisation that's on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn't just the numbers - it's the people, We're seeking a Network Operations Centre (NOC) Manager to join the Commercial team and drive service excellence for our UK client base.As the Network Operations Centre Manager, you will oversee our Cheltenham based support centre delivering 1st, 2nd, 3rd line and ad-hoc..., Sanctions Compliance Lead Well-Known UK Retail Bank Fully Remote / Hybrid (UK-wide) Full Time | Permanent About the Role A well-known UK Retail Bank is seeking an experienced Sanctions Compliance Lead to shape and oversee its sanctions control framework. With the..., Senior Infrastructure Engineer £60,000 - £75,000 + Benefits The Opportunity: An opportunity has arisen for a Senior Infrastructure Engineer to join a growing technology business delivering robust, secure IT infrastructure solutions. This role combines project delivery,...

the culture we've built, and the innovative spirit that drives us forward.As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.We're proud to be #commercialbynature - a team driven by values, sustainability, and continuous improvement.And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment - and you'll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.Our BenefitsWe believe that people thrive when they feel truly valued and at Commercial, we make sure

that happens every single day. When you join us, you'll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here's what you can look forward to:A base salary between £25,000 - £27,000 per annumAn annual bonus scheme of £3,000, paid quarterly upon successful achievement of KPIsHybrid working structure with the flexibility to work from home for part of the weekA generous holiday allowance of 25 days plus bank holidays, which increases with length of serviceAn enhanced family leave package to support you and your growing familyLife Assurance, offering peace of mind with cover equivalent to four times your salaryAccess to health & wellbeing support - including 24/7 GP access, physiotherapy, and a confidential Employee Assistance ProgrammeFree mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friendsFeel-good extras - including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days - a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!Training and DevelopmentAt Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are - and we'll support you every step of the way by offering training and development opportunities for career growth.Diversity & InclusionAt Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued - no matter your background, belief, identity, Estimator (Geotechnical / Ground Engineering) £50,000 - £55,000 + Car or Car Allowance + Bonus + Training + Development + Benefits UK (Remote, Hybrid or Office Based) Certain Advantage is hiring for an Estimator based either in South Yorkshire, Kent, or remote in the..., A charity organization in Cheltenham is seeking a permanent IT Infrastructure Engineer to lead project-based infrastructure modernization. This role offers a salary of £40,000 - £50,000 depending on experience. Responsibilities include managing IT infrastructure projects,..., Associate Director Fire Engineer Job in Multiple UK Locations Associate Director Fire Engineer job available in London, Manchester, Leeds, Sheffield & Birmingham with a respected and forward-thinking fire consultancy, offering a competitive salary + annual bonus + 38 days...

Are you looking for an exciting new opportunity where your technical skills can truly make a difference?As a 1st Line Engineer at Commercial, you will be the first point of contact for customers raising support tickets via phone or email. You'll be responsible for monitoring and responding to tickets in the unassigned queue of our Helpdesk system, ensuring responses meet our Service Level Agreements (SLAs). In addition, you'll provide first-line support and basic administration across a range of technologies, helping to resolve issues efficiently and maintain a high standard of customer service.Your responsibilities as a 1st Line Engineer will be:Provide 1st / 2nd Line support to clients via phone, email and remote sessions as part of a shift rotationMaintain 1st line support tickets correctly and keep the customer updated with progress every dayMonitor 1st line support ticket queue ensuring incidents are actioned before SLADevelop existing customer relationships and build a rapport, Job Description Your new companyHays are working with an established charity in Cheltenham to support with the recruitment for a permanent IT Infrastructure Engineer (Project Based). The salary, depending on experience, is between £40,000 - £50,000pa and the role is mostly..., Your new companyHays are working with an established charity in Cheltenham to support with the recruitment for a permanent IT Infrastructure Engineer (Project Based). The salary, depending on experience, is between £40,000 - £50,000pa and the role is mostly site-based, with..., About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help...