jobSchool Support Manager

Are you passionate about ensuring Housing Allocation Policies are delivered fairly, transparently, and consistently? Do you thrive in a dynamic environment where your expertise can shape policies, strengthen processes, and improve housing outcomes for citizens?

If you're driven by fairness, transparency, and high-quality public service, this is an opportunity to make a meaningful and lasting impact. We are seeking an Audit and Policy Lead to join our Housing Solutions and Support Service; a role at the heart of how we design, deliver, and enhance our Housing Allocations service.

In this role, you will deliver a responsive, customer-focused service while ensuring compliance with the BCC Housing Allocations Scheme, relevant legislation, and best practice. You will work within a small, dedicated team committed to supporting officers, partners, and customers, contributing to a fair, transparent, and high-performing service.

This is an excellent opportunity for someone who wants to shape policy, improve operational practice, support system enhancements, and make a real difference to the lives of Birmingham's residents.

What you'll be doing

• Providing expert advice on the Housing Allocation Scheme.
• Conducting thorough investigations to ensure fair, consistent, and compliant service delivery.
• Maintaining and developing the service's resource library, including policies, workflows, and templates.
• Supporting policy research, review, and development, and contributing to training design and delivery.
• Producing accurate performance reports and analysing complex data to inform decision-making.
• Delivering training on IT systems, policies, and procedures to staff, partners, and stakeholders.
• Working collaboratively across teams and with external partners to enhance customer journeys and improve service performance.

You will bring:

• Experience in housing services, ideally within allocations or related areas.
• Strong knowledge of housing legislation, including Part 6 of the Housing Act 1996, statutory guidance, and local policies.
• Excellent analytical skills, with the ability to interpret complex data, legislation, and evidence to produce clear, actionable insights.
• Confidence using digital systems, including housing management systems and Microsoft Office.
• Strong communication skills, with the ability to build relationships, deliver training, and influence positive change.
• Organisation, initiative, and the ability to manage competing priorities in a fast-paced environment.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities: * A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games. * An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive. * A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness. * A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people. * A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature. We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.