Test Administrator

As a Test Administrator for Kaplan Testing Services, you will provide outstanding administrative services and first line support for existing and prospective candidates and B2B clients., Provide end-to-end management of test administration, including client and candidate onboarding, test scheduling, issuance of results/preparation of certificates.

• Provide outstanding support for candidates and maintain accurate records of test journeys.
• Assist with enquiries and provide customer support for client organisations.
• Assist with meeting management and note-taking if required.
• Contribute to the development and improvement of the candidate journey by reporting back on issues or trends.
• Contribute to a range of short, medium, and long-term projects in relating to test administration and candidate support.

This is an excellent opportunity for someone who may be currently working as an Administator, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mundw7ax.

Do you have experience in Communication skills?, * Communication: Excellent verbal and written communication skills.

• Experience: Experience of working within a customer-focused environment.
• Workload Management: The ability to manage a significant workload effectively.
• Service Excellence: Driven to provide excellence in service and a desire to make a difference.
• Team Player: Personable and able to build rapport easily with candidates and colleagues. We work remotely so effective communication is key to our success.
• Proficiency in Digital Tools: Demonstrable proficiency with core digital productivity suites (e.g., Google Workspace) and the ability to quickly learn new software and platforms.
• Curiosity and Adaptability: A genuine curiosity for and willingness to explore new technologies, particularly in the areas of AI and automation.
• Problem-Solving with Technology: The ability to identify manual or repetitive tasks and to think critically about how technology, including AI tools, could be used to streamline processes and remove complexity.
• Effective Collaboration with AI: The ability to articulate problems clearly to AI tools (e.g., writing effective prompts) to generate useful outputs, and critically evaluate those outputs for accuracy and relevance.

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity
• Empower and support
• Create opportunity
• Grow knowledge
• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme
• Big discounts on Kaplan courses for you and your family
• Private medical, income protection, and life insurance
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.