Implementation Manager
Role details
Job location
Tech stack
Job description
The role will be situated in the Business Design, Development & Delivery (BD3) team within the Operational Directorate. The BD3 team covers a wide range of change-related activities including continuous improvement projects for operational teams, implementation of policy and digital changes, and involvement in OPG's larger transformational projects. The small systems (User Defined Applications or UDAs - non-Sirius operational software) development, maintenance and improvement work is also situated within BD3., The advertised role is for a Senior Implementation Manager to manage a team within the BD3 umbrella.
You will be expected to lead larger projects, set the direction for the team, decide on the priority in which work should be completed, launch change directly into the business, and develop the skills of your staff.
You will be required to work closely with other BD3 teams (which include the Small Systems team, Continuous Improvement team, Sirius Operations team, Supervision Implementation team), and other stakeholders across the business including Operations, Legal, Policy, Comms and Digital to identify where change is needed, produce data analysis and user needs, identify risks and business impact, recommend solutions and track benefits of the change.
The post holder is responsible for ensuring that implementation and change goals are met with minimal impact on current business operational delivery. The key responsibilities and areas of work you will lead on are:
- Management of a BD3 team.
- Prioritising work for yourself and the team, weighing up risks and benefits of each project/change.
- Developing team members by supporting and delegating where necessary to provide development opportunities.
- Review and implement policy approved at the Policy & Implementation Committee (PIC), affecting Investigations and legacy POAS areas.
- Involvement in the design, development, delivery, and ongoing maintenance and improvement of the replacement Investigations Case Management system being delivered by MoJ Application Platforms team.
- Maintaining close relationships with other BD3 areas to ensure work is joined-up and that resources are assigned to areas that support the delivery of business needs.
- Implementation of other changes to the investigations process.
- Continuous Improvement of legacy Power of Attorney Services.
- Tracking and analysing benefits of changes and reporting these benefits to senior leaders.
- Involvement in the POAS & SIS Change Board processes.
- Any other change/implementation initiative you are assigned.
The post holder will use project management principles to ensure that delivery outcomes are kept on track and will report progress to senior managers regularly.
This role is suited to an individual who is used to a fast-paced environment, project work and meeting tight deadlines.
Agreed Expectations
The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.
The team that this role will manage and teams that changes will affect are primarily based in Birmingham, with some also based in Nottingham. The role necessitates travel to both of these offices as and when required, which occasionally will be more than OPG baseline office attendance expectations., * A personal statement of suitability of no more than 1,000 words in support of your application based on the essential and desirable skills.
In the event of a high number of applications, an initial sift will be conducted on the lead criteria which will be the essential skill of experience of implementing large scale digital and/or policy change using relevant methodologies.
Interview Process
If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles process. At interview, candidates should expect questions on:
- Strengths relevant to the role
- The following Behaviours at SEO Level:
- Changing & Improving
- Making Effective Decisions
- Delivering at Pace
- Your experience via a presentation on delivering an impactful change. More details will be provided if you are successful at sift.
All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., We will assess your experience for this role via the following methods Statement of Suitability Statement of Suitability Guidance for the Statement of Suitability This recruitment will follow the Civil Service Success Profile process. For the sift, candidates will be expected to provide the following:
- A personal statement of suitability of no more than 1,000 words in support of your application based on the essential and desirable skills.
In the event of a high number of applications, an initial sift will be conducted on the lead criteria which will be the essential skill of experience of implementing large scale digital and/or policy change using relevant methodologies. Evidence of Experience Statement of Suitability
Requirements
- Experience of implementing large scale digital and/or policy change using relevant methodologies.(Lead criteria)
- Experience of overseeing the impact of change initiatives beyond immediately affected teams.
- Experience of measuring and realising benefits of change initiatives.
- Experience of working in a Continuous Improvement environment.
- Excellent organisational skills and ability to prioritise own and team's workload with minimal supervision.
- Experience of team management, including workload prioritisation, oversight and performance management.
- Excellent written and verbal communication, especially when talking to large groups, in order to build strong relationships with business colleagues.
Desirable Skills
The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.
- Knowledge of the Mental Capacity Act and Code of Practice.
- Experience of developing team members' skillsets to deliver high levels of performance.
- Experience of using Microsoft Office computer packages including Word, Excel, Outlook, MS Teams, Visio and PowerPoint.
- Familiarity (not technical expertise) with small systems software, including VBA and Power Apps.
- Ability to identify own training needs and seek out resources to action these., Changing and Improving Making Effective Decisions Delivering at Pace
Benefits & conditions
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years' service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
