End User Support Analyst- Trading Applications

End User Support Analyst- Trading Applications- Application Support Analyst- White glove -VIP Support UST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customers service skills to support VIP users working in our Leeds office.

• Location Leeds
• Permanent position

About the role The successful candidate will high-touch one to one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management. You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience. What you need:

• Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.

• Strong incident triage around:

• application performance and latency symptoms (user perception vs actual service health)

• profile/session issues

• permissions/access and entitlement-related failures (working with app owners)

• Excellent first principles troubleshooting: isolate user/device/network/app dependency quickly.

• rapid response and frequent status updates

• pre-emptive checks before key meetings/trading windows

• personal accountability

• Ability to support 13 VIP users with extended service expectations
• Strong communication discipline:
• Professionalism in sensitive environments

Technical skills · Trading Application Support-Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting. · AV/VC Support- Support for AV, Teams, multi-monitor setups, cameras, mics, docking stations; root-cause troubleshooting. · Microsoft Endpoint Management- Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting. · Azure/Entra ID Fundamentals- Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting. · Office 365 Suite- Advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add-ins, connectivity · Windows 10/11- Drivers, profiles, performance, printing, BitLocker recovery. · Mobile Device Support- MDM onboarding, Apple Business Manager, DEP, iOS expertise. Skills: application performance,latency,network,infrastructure support

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.