Digital Workplace Technologies Leader / IT Services Manager

As Digital Workplace Technologies Leader / IT Services Manager (m/f/d), you will be responsible for delivering a high-quality Digital Workplace experience for employees across Switzerland. You will lead the contractor-operated Digital Workplace Technologies team and ensure that employees are equipped with secure, reliable, and modern workplace technologies that enable productivity and collaboration.

You will directly manage the local onsite Digital Workplace support team (IT Lounge / Onsite Support) and ensure strong local service delivery. In parallel, you will coordinate the local delivery of centrally managed workplace services, such as Service Desk, Device lifecycle services, collaboration platforms, mobile services, and printing solutions.

Working closely with the Country Digital & Technology Platform (DTPS) Director and central platform teams, you will ensure alignment with global standards, strong operational performance, and continuous improvement of employee experience with workplace technologies.

As Digital Workplace Technologies Leader / IT Services Manager (m/f/d), you will be responsible for delivering a high-quality Digital Workplace experience for employees across Switzerland. You will lead the contractor-operated Digital Workplace Technologies team and ensure that employees are equipped with secure, reliable, and modern workplace technologies that enable productivity and collaboration.

You will directly manage the local onsite Digital Workplace support team (IT Lounge / Onsite Support) and ensure strong local service delivery. In parallel, you will coordinate the local delivery of centrally managed workplace services, such as Service Desk, Device lifecycle services, collaboration platforms, mobile services, and printing solutions. Working closely with the Country Digital & Technology Platform (DTPS) Director and central platform teams, you will ensure alignment with global standards, strong operational performance, and continuous improvement of employee experience with workplace technologies.

YOUR NEW KEY RESPONSABILITIES:

• Lead and develop the contractor-operated Digital Workplace Technologies team, promoting a strong service culture and customer-focused mindset
• Act as the primary IT partner for the local business regarding workplace technologies and employee experience
• Work closely with the Country DTPS Director and other Functional Platform Leaders to align local priorities with global IT strategy
• Ensure smooth delivery and adoption of centrally provided workplace services, including Service Desk, endpoint devices, collaboration platforms, mobile services, and print services
• Drive adherence to IT Service Management processes (Incident, Request, Change, Problem)
• Assure workplace technologies are operated in line with corporate cybersecurity policies, GDPR, and audit requirements
• Implement Digital Workplace projects and technology rollouts in collaboration with central platform teams
• Identify opportunities to improve employee productivity and simplify the IT support experience
• Manage relationships with local vendors and service providers supporting workplace services
• Ensure efficient use of resources and manage the local IT budget (CAPEX and OPEX)

• Higher education in Information Technology or a related technical field
• 3-5 years of experience in system support, service desk environments, or Digital Workplace operations
• Proven people?management skills with the ability to motivate teams and drive a strong service culture
• Strong customer focus and the ability to act as a trusted IT partner for the business
• Solid technical expertise across modern Digital Workplace environments, including device lifecycle management, Microsoft 365, networking fundamentals, telephony/mobile services, ITSM processes, and security/compliance requirements
• Track record of delivering digital solutions and services for large and diverse user groups
• Excellent organizational and project?management skills, with the ability to manage multiple initiatives in parallel
• Valid driving license since role requires occasional travel across sites
• Fluency in German and English (spoken and written); French is a plus
• Swiss "Berufsbildner/in" certification (qualification to train and mentor apprentices) is an advantage