Line Support engineer
Role details
Job location
Tech stack
Job description
- To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
- To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
- Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
- To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
- To create user accounts for new starters on AD, Email systems and ERP systems
- Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's.
- To install and configure operating systems and other software to agreed standards.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software.
- To provide at all times, a professional, courteous and rapid response to individual users.
Requirements
- Good analytical and problem-solving skills.
- Ability to manage own workload and prioritise jobs appropriately.
- Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
- Ability to handle confidential information.
- Good communication skills, even when under pressure.
- Attention to detail.
- Ability to follow established IT policies and procedures.
- Willingness to develop role as business grows.
- Good analytical and problem-solving skills.
- Ability to manage own workload and prioritise jobs appropriately.
- Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
- Ability to handle confidential information.
- Good communication skills, even when under pressure.
- Attention to detail.
- Ability to follow established IT policies and procedures.
- Willingness to develop role as business grows.
A recent working knowledge will be required of:
- Microsoft Windows Server
- Active Directory
- Office 365
- Microsoft Windows 11/10
- iOS
- PC/laptop hardware
- Multifunction, plotter, laser and label printers
- Server/storage hardware
- Virtualisation technology
- Networking - switches, routers, wireless and VPN
- IP Telephony
Benefits & conditions
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