CRM & Automation Lead

Quickline Communications Limited
Newcastle upon Tyne, United Kingdom
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 95K

Job location

Remote
Newcastle upon Tyne, United Kingdom

Tech stack

API
Artificial Intelligence
Data analysis
Automation of Tests
Data Transmissions
Microsoft Dynamics CRM
Automation of Marketing
Microsoft Dynamics
Microsoft UI Automation
Salesforce
Strategies of Testing
Marketing Cloud

Job description

We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a CRM & Automation Lead to lead the strategy, execution and optimisation of CRM and marketing automation activity across all digital communication touch points.

Could that be you? If designing automated customer journeys and seeing data-driven campaigns boost engagement, retention, and lifetime value puts a smile on your face, we'd love to hear from you.

Here's why you'll love this role…

  • Take ownership of Salesforce CRM data, ensuring accuracy, segmentation and audience strategy across campaigns

  • Design, build and optimise automated customer journeys that drive engagement and retention

  • Deliver impactful email, SMS and Member Get Member campaigns form concept to reporting

  • Collaborate with Digital, Performance, Brand, and Engagement teams to align CRM activity with wider marketing objectives

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Requirements

You have proven experience in CRM, lifecycle marketing, or marketing automation

  • Hands on experience with Salesforce CRM and Marketing Cloud, with strong journey mapping skills

  • Data driven mindset with strong analytical skills to interpret metrics like open rates, CTR, churn, and LTV

  • Highly organised, proactive, and comfortable taking ownership in a fast-paced, evolving environment

Benefits & conditions

Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.

  • 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

  • Option to buy or sell up to 5 additional days annual leave

  • Enhanced Paternity/Maternity/Adoption leave

  • High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

  • Free Parking on site.

  • Regular 'Lunch & Learns'

  • Social Events - Summer and End of Year parties etc.

  • Customer Obsessed Awards - Regular opportunities to win!, A leading tech consultancy is seeking a Principal DevOps Engineer for a permanent role with a salary up to £105,000. The position allows for hybrid working from Newcastle, focusing on delivering cutting-edge solutions for public sector clients. The ideal candidate will..., D365 CE CRM Developer - National End User - Up to £58,793 + 28.97% Pension

Pearson Carter

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About the company

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