Support Analyst

We are currently seeking a Support Analyst to join us on a full-time basis, working 35 hours per week, for a 12 month fixed-term contract., This is a rewarding opportunity for an experienced IT support professional with strong Microsoft environment and telephony support expertise to join our dedicated organisation.

You'll have the chance to apply your experience across a broad range of technologies, ensuring colleagues have reliable access to the systems they depend on to support vision-impaired ex-service people rebuilding their lives.

What's more, you'll benefit from a strong package designed to support your wellbeing and development, with home-based working, regular connection to our Rustington Centre and opportunities for both professional and personal growth.

So, if you're ready to bring your technical expertise to a charity making a lasting impact, read on and apply today.

The Role

As a Support Analyst, you will provide first and second line IT support to internal users of our Information Services (IS) systems, ensuring they have reliable access to systems, hardware and networks across the organisation.

Responding to service desk requests via phone, email and face-to-face, you will diagnose issues and deliver effective solutions while supporting PCs, peripherals, telephony and network access.

Specifically, you will install and configure hardware and software, manage user accounts and permissions, maintain systems through upgrades and backups, and ensure the integrity, security and performance of data and telephony networks.

Additionally, you will:

• Support desktop, DECT and mobile telephony systems
• Manage network accounts, permissions and user access
• Operate and test backup and restore procedures
• Lead or support IS projects
• Liaise with suppliers, manufacturers and third-party support providers

To be considered as a Support Analyst, you will need:

• Demonstrable experience of the use and administration of call logging systems
• Experience supporting mobile and desk-based telephony
• Experience supporting users in a multisite Microsoft environment
• Experience in the use and configuration of Windows 10 and Microsoft 365 (Office) applications
• Experience of hardware, software and peripheral installation and upgrades
• Experience with Active Directory Domain Services
• Experience with Microsoft Exchange Online
• Extensive knowledge of Microsoft desktop operating systems, Microsoft Office systems, and Microsoft 365 services
• Extensive knowledge of digital telephone switchboard programming
• Extensive knowledge of Desktop and peripheral hardware
• Good knowledge of WAN and LAN networking using TCP/IP, server operating systems, Microsoft Active Directory, email systems, Backup principles and strategies
• Methodical and flexible troubleshooting and diagnostic skills

Salary of £37,130.08 per annum

• Generous annual leave with the option to buy additional days
• Pension scheme with generous employer contributions
• Healthcare cash plan
• Access to legal services and mental health support
• Employee assistance programme
• Paid professional subscriptions and discounts
• Home working allowance
• Professional and personal development
• Enhanced pay

We're Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915 by Sir Arthur Pearson to help the many veterans losing their sight after the First World War, we have supported those blinded in subsequent wars and military engagements, including the Second World War, and more recently, the conflicts in the Falklands, Iraq and Afghanistan., Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.