Help Desk Team Leader

• Global IT Support - Deliver consistent, high quality IT support for employees worldwide, including remote users
• Hardware, Software & Vendor Management - Manage IT assets, licensing, procurement, and vendor relationships
• Knowledge Management & Training - Build and maintain documentation, training materials, and self-service tools
• Automation & Service Optimization - Drive automation and process improvements to increase efficiency and reduce manual effort
• Cross-Functional Collaboration - Partner with infrastructure, security, and IS teams to align support with organizational goals
• KPIs, SLAs & Insights - Monitor service performance using KPIs and SLAs to continuously improve delivery
• Tech Lead - Serve as a hands-on technical leader, promoting modern tools and best practices across the team

• Ability to work 5 days from the office - Rosh Ha'ain - Must
• 8+ years of hands-on experience in IT, including at least 3 years leading an IT support team
• Deep technical knowledge with Windows environment: Active Directory, GPO, DHCP & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams
• Great personal and communication skills, strong service-oriented mindset
• Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues
• Managing ITSM and ticketing systems
• Strong background in Linux, PKI, networking fundamentals, RMM tools and PowerShell scripting - a significant advantage
• Ability to remain hands-on while leading the team and effectively managing priorities
• English proficiency

Innoviz Technologies is at the forefront of innovation, pioneering advanced LiDAR technology that shapes the future of autonomous vehicles. Our cutting-edge LiDAR systems, trusted by industry leaders like BMW and Volkswagen, are redefining what's possible in automotive technology.