IT Support Technician

As an IT Support Technician at Cleaver Fulton Rankin you will play an important role in providing high quality technical support to our users, you will provide hands-on technical support and ensure the stability, performance, and security of the company's IT network and platforms., * Deliver first-line helpdesk support, logging, escalating, and resolving issues.

• Support and maintain LAN, WAN, Wi-Fi, firewall, and core IT infrastructure.
• Diagnose and resolve hardware and software problems across all devices.
• Work within Active Directory and M365 Admin environments.
• Manage incidents, conduct root-cause analysis, and document resolutions.
• Troubleshoot desktops, laptops, printers, and mobile devices.
• Liaise with external vendors to resolve technical issues.
• Maintain documentation and create knowledge-base articles.
• Provide basic user training and promote self-service resources.
• Contribute to ongoing IT improvement projects.

Reporting To

• A third-level qualification in Computer Science, Information Technology, or a related discipline is preferred.
• 1 year equivalent experience in supporting, implementing, and managing IT services.
• Demonstrated experience in accurately logging, prioritising, and resolving IT incidents within agreed service levels.
• Experience in troubleshooting a wide range of user IT issues.
• Experience delivering effective end-user IT support, both remotely and onsite.
• Hands-on experience administering Active Directory and Office 365, including user account creation, access control, and configuration.
• Experience in network administration.
• Ability to apply a structured, analytical approach to diagnosing and resolving technical problems.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to nontechnical users.
• Practical experience supporting and troubleshooting Microsoft Windows 11 environments.
• Experience of dealing with wired and wireless network connectivity issues.
• Strong proficiency in supporting Microsoft 365 applications, including Word, Excel, Outlook, and Teams.

Leading Northern Ireland law firm, Cleaver Fulton Rankin, is seeking an IT Support Technician to join our business services team.