Onsite IT Support Technician

DXC Technology

Eschborn, Germany

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, German

Experience level

Intermediate

Job location

Eschborn, Germany

Tech stack

Microsoft Windows

Document Management Systems

Knowledge Management

Microsoft Office

Networking Cables

Software Deployment

Wi-Fi Technology

Network Routers

Information Technology

Operational Systems

Network Server

Job description

As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf), * Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards

Providing effective solutions for software and hardware issues
Responding to user inquiries and guide users with simple, step-by-step how-to instructions
Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
Enabling end users by providing training and education, * Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
How-to assistance of End User assigned IT devices and software
Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
Stock management (incoming & outgoing IT goods)
End user training and education
Willingness to work onsite at our client's locations
Strong personal commitment to quality service and good interpersonal skill

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.