Technical Support Engineer

We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team. In this role, you will be the first line of defense for our clients, providing exceptional technical support and ensuring customer satisfaction. Your primary responsibilities will include troubleshooting hardware and software issues, diagnosing technical problems, and guiding users through step-by-step solutions. You will also be responsible for documenting incidents and resolutions in our ticketing system, ensuring that all issues are tracked for future reference and analysis. Strong communication skills are essential, as you will be interacting with clients via email, phone, and live chat to address their technical inquiries. To succeed in this role, candidates should possess a solid understanding of computer systems, networks, and software applications. A bachelor's degree in Computer Science or a related field is preferred, along with at least 2 years of experience in a technical support or IT role. Proficiency in troubleshooting operating systems, network configurations, and application software is required. Familiarity with ticketing systems and remote support tools will be an added advantage. We are looking for a proactive problem-solver with a customer-centric approach, who can work independently and collaboratively within a team. If you are passionate about technology and enjoy helping others, we encourage you to apply and be part of our innovative team!