Enterprise Renewals Manager EMEA
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Job description
What you will be doingWe're looking for someone excited to pitch the vision of Airtable, implement creative solutions and negotiation tactics that mitigate churn, and identify new and strategic opportunities at renewal time that drive expansion. As a Renewal Manager in EMEA, you will be the architect of these conversations, and will collaborate with multiple internal stakeholders (Account Executives, Customer Success Managers, Deal Desk, etc.) to help ensure that our customers realise value, and are set up for long-term success with Airtable.
You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships.
You will be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role.
You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.
You will maintain and report an accurate rolling 90-day forecast of renewals in your territory.
You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals.
You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
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Requirements
5+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organisation.
Solid understanding of Enterprise SaaS applications and collaboration technology.
Consistent track record of achieving personal and team goals.
Negotiation skills and demonstrated capability closing large, complex contracts.
Collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer-facing counterparts (Sales & Success).
Ability and eagerness to grow business in a strategic manner, i.e. creating new processes and initiatives.
Approaches work with empathy and a growth mindset - you are a self-motivated and proactive team player.
History of thriving in ambiguity and fast evolving environments.
Language skills: while not a requirement, we'd be thrilled to add more bilingual candidates with German language skills to the team.
Benefits & conditions
£Competitive base + variable (70/30 split) and RSU (Restricted stock unit) package.
In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%).
Competitive pension scheme, life insurance, paid leave and sick leave.
Complimentary mental health support via Modern Health.
Family planning support via Carrot (fertility, adoption, and surrogacy).
Flexible and generous time off and sick time benefits.
Monthly "Lifestyle Wallet" to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Supplemental reimbursement for Gender Affermiation procedures and services.
Legal services - access to online tools to legal forms.
At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect.