Incident Manager

In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year., Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650+ Applications. Partners with global team mates to allow for seamless delivery of Incident Management Processes.

Drive to Resolution Business Impacting Incidents:

• Incident Coordination: Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact

• Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged

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• Experience in a Major Incident Management role

• Strong technical background with the ability to understand complex systems and troubleshoot issues

• ITIL Certification

• Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time

Skills / Behaviours:

• Ability to think strategically and plan for different scenarios that could occur during an incident

• Ability to run the room and fearless regarding escalation

• Ability to negotiate

• Excellent written and verbal communication skills and experience with Executive level communications

• Strong sense of accountability and ownership

• Must be proactive, enthusiastic, flexible and results driven with attention to detail

• A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision

• Capable of working across organizational boundaries in a very demanding, high-output environment

• Experience working in a large enterprise IT Organization

• Experience with triaging mission critical systems failure and resolution

• Trained or experienced in advanced risk management/identification

• Knowledge of crisis management, disaster, and business recovery and continuity management

• Experience with postmortem processes and continuous improvement methodologies.

• Knowledge and understanding of Change policy

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Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Similar jobs, Information about the Organization: Eruditus and its sister company Emeritus provide Private Online Courses (POCs) to students all over the world. We have partnered with top schools across the globe, such as Columbia Business School, The Tuck School of Business at...