Infrastructure & End User Computing Engineer

Join us as an Infrastructure & End User Computing (EUC) Engineer, where you'll provide expert 3rd-line support across core infrastructure and end-user services. You'll help keep systems stable, secure and well-maintained while contributing to improvements, solving complex technical issues, and ensuring high-quality service delivery across a broad range of technologies., * Act as 3rd line support across core Infrastructure and End User Compute (EUC) services.

• Prioritise, manage and resolve incidents relating to servers, storage, end-user services, desktop platforms and collaboration tools.
• Identify and manage problems by implementing workarounds and finding permanent root-cause solutions.
• Maintain high-quality documentation reflecting accurate operational knowledge.
• Maintain patching, compliance and security baselines for Infrastructure and EUC services, including OS, endpoint tooling and core platforms.
• Design, recommend, plan and implement Infrastructure and EUC solutions aligned with business and security requirements.
• Act as a technical authority for Infrastructure and EUC services, supporting change governance and ensuring technical standards are met.
• Support and administer the technology and tools for the management of end-user hardware, operating systems, mobile devices, collaboration and virtual desktops.
• Contribute to continuous improvement of platform reliability.

• Demonstrable expertise in Microsoft ecosystem technologies across Infrastructure and EUC.
• Extensive experience supporting global enterprise environments (ideally Oil & Gas), providing both operational BAU and project delivery.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders up to Senior Leadership level.
• Strong experience installing, configuring and supporting Microsoft technologies in both physical, virtual and end-user environments.
• Experience in:

• Microsoft Azure IaaS
• Global OS upgrades and endpoint lifecycle management
• Microsoft Exchange & Microsoft 365 technologies
• EMC or equivalent storage
• VMware / Hyper-V
• VDI technologies
• Endpoint tooling (Intune, SCCM or similar)
• PowerShell and automation

• Strong problem-solving skills with the ability to diagnose both Infrastructure and EUC-related issues end-to-end.
• Proven documentation skills and ability to clearly articulate technical information.
• Ability to work independently, be proactive, and drive improvements across multiple technical areas.
• Awareness of emerging technologies and desire to remain current across Infrastructure and EUC trends.
• Experience working within an ITIL-aligned environment.
• Technical certifications in Microsoft, VMware, Citrix or associated technologies.

Professional Skills

• Strong communication skills with the ability to engage stakeholders up to senior leadership level.
• Ability to prioritise workload across multiple technologies and services.
• Proactive mindset with a focus on continuous improvement.
• Ability to work independently while contributing to a wider team function.
• Strong documentation and knowledge-sharing capability.

Qualifications & Certifications

• Relevant degree in IT or equivalent practical experience.
• Industry certifications (Microsoft, VMware, Citrix or similar) desirable.

For employees, we're committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we'll fund your study materials and exam fees - and once you pass, you'll receive an incentive bonus.