Junior 1st Line IT Support Engineer (Managed Service Provider)

We are looking for a Junior 1st Line IT Support Engineer to join our friendly and experienced team. You will be working alongside a team of 8 experienced engineers providing IT support to a wide range of business clients., * Acting as a first point of contact for client IT support (phone, email, remote tools)

• Logging and updating support tickets in our helpdesk system
• Troubleshooting common issues with:
• Windows 11
• Microsoft 365 (Outlook, Teams, basic admin)
• Supporting user accounts (password resets, access requests, onboarding/offboarding)
• Assisting with hardware setups (laptops, desktops, printers)
• Learning how to diagnose networking issues (with support from senior engineers)
• Where issues cannot be resolved remotely, occasional on-site visits will be required.

Do you have a valid Driving License license?, Do you have experience in Windows?, This role is ideal for someone who has recently completed an IT apprenticeship or has 1-2 years experience working on an IT helpdesk or within an MSP environment and is looking to further develop and build their career in IT., * Is keen to learn and develop

• Enjoys helping people and solving problems
• Has a positive, can-do attitude
• Can stay organised when handling multiple tasks
• Works well as part of a team

Pulled from the full job description

• Annual leave
• Free parking
• Company pension
• Company events
• On-site parking, * Competitive salary (£26k-£28k depending on experience)
• Ongoing training and Career development
• Exposure to a wide range of modern technologies
• Supportive team with mentoring from experienced engineers
• 20 days annual leave plus bank holidays
• Company pension
• Free on-site parking
• Regular company events

Vizion 4 IT is an established Managed Service Provider based in Milton Keynes supporting businesses for over 18 years.