{"@context":"https://schema.org/","@type":"JobPosting","title":"Support Engineer

• Support and maintain business-critical systems including telephony platforms, CRM tools, AI automation workflows, and payment platforms
• Serve as the primary contact for system-related queries from internal teams
• Troubleshoot and resolve system issues, ensuring minimal disruption to business operations
• Collaborate with operations and IT teams to understand system architecture, processes, and integrations
• Manage system configurations, user access, workflows, and automation setups
• Monitor system performance and identify opportunities for optimization and efficiency improvements
• Support integrations between systems, ensuring accurate and reliable data flow
• Document processes, workflows, and configurations to support knowledge sharing and scalability
• Collaborate with Product, Engineering, and third-party vendors to resolve issues or implement enhancements
• Assist with onboarding and training internal users on systems and best practices
• Provide backup support for senior operations and IT roles during holidays or absences

• 3-4 years of experience in a support or operations role within a technology or SaaS environment
• Experience with telephony systems, CRM platforms, automation workflows, and payment platforms
• Strong problem-solving and troubleshooting abilities
• Ability to work collaboratively across multiple teams
• Interest in developing expertise in RevOps and SaaS system operations

This position is suited for someone seeking to combine technical support with operational insight in a fast-paced MarTech SaaS business, contributing to the smooth functioning of critical systems and business processes.