PCN Manager
Role details
Job location
Tech stack
Job description
LS25/26 PCN is a collaborative network of 7 GP practices serving a population of approximately 75,000 patients.
We are seeking a highly capable and operationally focused PCN Manager to oversee the day-to-day management, performance, and delivery of our PCN workforce and services across all practices.
The postholder will ensure that PCN staff are well-managed, visible within practices, delivering measurable outcomes, and providing clear value for money, while supporting practices through services that reduce GP workload and improve patient access and experience., We work closely with a wide range of partners including local authority services, sub-contracted service providers, community providers, voluntary organisations, care homes, and our Local Care Partnership.
Our focus is on practical collaboration, continuous improvement, and delivering services that make a real difference to both practices and patients.
Job responsibilities1. Workforce & People Management
Provide direct, hands-on management of the LS25/26 PCN workforce
Lead recruitment, onboarding, and workforce deployment across all practices
Ensure timely and effective performance management, including managing underperformance
Support staff development, wellbeing, and retention
- Operational Delivery & Performance
Oversee the day-to-day delivery of PCN services across all 7 practices
Ensure services are efficient, well-organised, and responsive to practice need
Monitor activity, outcomes, and productivity across all staff groups
Use data and operational insight to track performance and drive improvement
- Practice Integration & Presence
Maintain a strong, consistent on-site presence across all member practices
Ensure PCN staff are:
Embedded within practices
Visible and accessible to practice teams
Working as part of practice rotas and day-to-day workflows
- Service Development & Improvement (Practice-Led)
Work with Practice Managers to identify operational pressures and service gaps
Support the development and refinement of services that demonstrate:
Efficiency
Value for money
Reduction in practice workload
Share learning and best practice across the network
- Financial Management & Value for Money
Support management of the PCN overall budget and ARRS staff budget with a focus on efficiency and sustainability
Ensure ARRS-funded staff roles deliver clear, measurable value to practices
Provide transparent reporting on costs, activity, and outcomes
Support practices in understanding the impact and return on PCN services
- Governance, Compliance & Data
Ensure compliance with NHS guidance, contractual requirements, and local policies
Maintain appropriate governance structures and reporting
Use data and business intelligence to:
Understand variation in performance
Support workforce planning
Track impact of service delivery
Ensure appropriate information governance standards are maintained
- Relationships & Ways of Working
Build strong working relationships with:
Practice Managers and practice teams
PCN Clinical Directors and Executive team
Local partners and stakeholders where required
Work in a collaborative and responsive way, supporting practices rather than directing them
- Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures, policies, and current legislation. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behave in a manner which is non-judgmental and respects individuals, beliefs, circumstances, feelings, priorities and rights.
- Personal/Professional Development
The post-holder will participate in any training programme implemented by the PCN as part of their employment. Carry out identified statutory and mandatory training. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Quality and Governance
The post-holder will strive to maintain quality within the PCN, and will: Alert other team members to issues of quality and risk; assess own performance and take accountability for own actions, either directly or under supervision; work effectively with individuals in other agencies; effectively manage own time, workload and resources; ensure that the PCN Board and Clinical Director/s adhere to the governance structure as set out in the Network Agreement.
- Communication
We anticipate that the successful candidate will work primarily within the seven PCN practices with the possibility of some home working. The PCN Manager will ensure effective communication is maintained within the Primary Care Network and with all stakeholders outside of the network.
Communicate effectively with PCN colleagues, to build strong and trusted relationships.
Communicate effectively with partnership groups, patients and carers.
- Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to practices as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Health and Safety At Work Act, 1974
Use personal security systems within the workplace according to PCN guidelines
Identify the risks involved in work activities and undertake such activities in a way that manages those risks across clinical and patient processes
Actively identify, report, and review of health and safety hazards and infection hazards immediately when identified
Routine management of own team / team areas, and maintenance of workspace standards
- Harassment And Bullying
The PCN condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
- No Smoking Policy
Primary Care operates a no smoking policy.
***The appointed person should hold a full driving licence and have access to a vehicle to allow independent travel.
The above is not an exhaustive list of duties and the PCN Manager will be expected to perform tasks as necessitated by the changing role within, and the overall objectives of, the organisation and PCN agenda. This is a role that is constantly developing as the influence of PCNs and their responsibilities are increasing. Discussions on any major changes will be held with the postholder.
Requirements
Project management a background of implementing and applying QI tools and techniques.
Proactive, pragmatic, delivery-focused and outcome-driven.
Highly organised, resilient and adaptable within a fast-paced environment.
Proven problem solving & analytical skills
Coaching, mentoring and supporting colleagues to work as an effective team and develop their own skills. Ability to reflect and share practice with peers
The ability to connect and communicate with people. Professional interpersonal skills with the ability to persuade and negotiate.
Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
High calibre of technical literacy: Microsoft Applications e.g. Word, Excel, Microsoft Teams.
Strong. complex data analysis capability using appropriate tools and techniques
Qualifications
Educated to GCSE or equivalent
Experience
Substantive line management experience, including performance management and addressing challenging behaviour
Multi-agency working and relationship building.
Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines.
Writing reports, bids and papers
Working independently, without direct supervision. Able to manage workload with conflicted priorities.
Experience / evidence of development of organisational culture
Experience of financial management including budget and cash flow forecasting.
Experience of negotiating and managing substantial [>£100k per annum] contracts.
Experience of workforce planning, forecasting and development
Experience of managing large multidisciplinary teams
Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Experience of chairing meetings, producing agendas and minutes
Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; and experience of successfully delivering change
Using clinical systems and running reports e.g. SystmOne
Working in Primary Care
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Benefits & conditions
£40,000 to £54,854 a yearDepending on experience
