Lead Data Architects

We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment.

This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.

What you'll be doing:

• Leading and developing a team of technical support engineers
• Acting as the escalation point for complex server-related issues
• Ensuring support tickets are resolved within SLAs
• Improving support processes, documentation, and KPIs
• Working closely with engineering and production teams to resolve root causes
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• Experience in technical support (servers/datacentre hardware preferred)
• Previous team leadership or supervisory experience
• Strong knowledge of server hardware, RAID, and system troubleshooting
• Familiarity with Linux/Windows Server and networking basics
• Excellent communication and problem-solving skills

Nice to have:

• Experience in an SME or manufacturing environment
• Knowledge of tools like IPMI, iDRAC
• IT certifications (e.g., CompTIA, Linux, Microsoft), Join Our Team in Bristol as a Lead CCTV Drainage Engineer Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Are you an experienced Drainage Engineer with over five years of industry expertise? Are you...

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