ICT Service Desk Analyst

Location: Belfast Type: Permanent / Full Time Job Summary We are looking for IT Service Desk Agent to join our team responsible for providing first-line technical support to our customers via phone call, email and web chat. This role involves troubleshooting hardware and software issues, resolving IT service requests, and ensuring timely resolution of incidents keeping to agreed SLA's and KPI's, while delivering excellent customer service. Key Responsibilities Provide first-level technical support via phone, email, chat, or ticketing systems. Log, categorize, and prioritize incidents and service requests on a IT Service Management system. Diagnose and troubleshoot IT related issues. Resolve common IT issues related to Windows, Office 365 and user accounts. Escalate issues to second or third-line support teams. Manage user account administration including password resets and access permissions. Assist in maintenance of documentation for incidents, solutions, and procedures. Follow service, Recruitment process The recruitment process consists of one face to face interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion #LifeAtFujitsu Similar jobs, Service Desk Analyst - Dedicated Client Support Location: Belfast (Office-Based_ Salary: Hours: Monday-Friday, 12-9pm My client, a growing MSP, is seeking a Service Desk Analyst to provide fully dedicated support to one of their largest financial services customers. This is..., Location: Belfast Type: Permanent / Full Time Job Summary We are looking for IT Service Desk Agent to join our team responsible for providing first-line technical support to our customers via phone call, email and web chat. This role involves troubleshooting hardware and..., A leading IT service provider is seeking an IT Service Desk Manager in Belfast to oversee and enhance service desk operations in line with ITIL standards. The successful candidate will manage a team, drive continuous improvement, and maintain high-quality IT support..., A leading consulting firm in Northern Ireland is seeking a Service Desk Lead to manage a team of Service Desk Analysts. You will mentor team members, ensure performance standards are met, and be responsible for guiding the team to deliver exceptional customer service. Ideal..., A leading IT services firm in Belfast is looking for a Service Desk Manager to oversee the ASPIRE service desk operations. This role involves managing a team, ensuring ITIL compliance, and enhancing service quality. Candidates should have significant experience in IT...

desk processes and ensure SLA compliance. Monitor recurring issues and contribute to problem management. Required Skills Good knowledge of Windows, Microsoft Office, and general IT. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work under pressure and manage multiple support tickets. Preferred Skills (Not Essential) Previous experience in an IT Service Desk, Help Desk, or Technical Support role. Understanding of Active Directory and user account management. Qualifications Educated to GCSE level minimum (or equivalent). Key Competencies Customer-focused approach Problem-solving mindset Attention to detail Time management and prioritization Team collaboration Good verbal and written communication skills. Working Conditions Our Service Desk operates between 8am to 6pm, Monday to Friday. 40 hours per week. Security Clearance This role requires candidates to be eligible and willing to undergo a high level of security clearance, A hospitality organization in Belfast is seeking a receptionist to join their team. The role includes handling check-ins and check-outs, managing guest inquiries, and providing exceptional service. Candidates should be personable, detail-oriented, and adaptable, thriving in..., We are currently recruiting for Insurance Advisors to join the Cornmarket Team. This is a fantastic opportunity for someone who is interested in working in a friendly yet professional sales environment. Youll enjoy the flexibility and support you need to make an impact,...

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