Service Desk Team Leader

The successful candidate will take ownership of day-to-day team management, mentoring, service quality, and workload coordination. The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP. While a solid technical background in these technologies is highly desirable, the primary focus is on leading, supporting, and developing the team., * Lead, motivate, and develop the Infrastructure Team, fostering collaboration and high performance.

• Oversee workload distribution, resource planning, and performance management.
• Ensure infrastructure services remain stable, secure, and aligned with customer requirements.
• Drive continuous improvement in processes, documentation, and operational efficiency.
• Work alongside senior leadership to support business strategy and service delivery excellence.

• Proven experience leading or mentoring an infrastructure or technical support team.
• Strong communication and people-leadership capabilities, with the ability to guide, influence, and support others.
• Technical understanding of VMware, Veeam, Commvault, Dell, and HP infrastructure solutions is highly advantageous.
• Confident in managing priorities, improving workflows, and maintaining high service standards.

Must be eligible for SC Clearance.