Major Incident & Problem Manager

Job Title: Major Incident Manager Location: Remote, UK Duration: 6months+ 500GBP/Day Inside IR35 Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading..., Job Description About the Role As a Server Engineer the primary focus of this role will be to provide 3rd line operational support within our IT - Platforms Infrastructure Team. You will manage and maintain the day-to-day operations of backend IT systems, as well as..., Job Description IT Manager - Glasgow Salary: £45k - £55k + KPI Bonus + 4% Pension Contribution Please note: This role is entirely on site at a meat-processing facility, Monday to Friday Role Definition: As the IT Manager, be responsible for the management and..., Position: ServiceNow Project Manager - ITSM/HRSD Employment Type: Contract Start: ASAP (March/April 2026) Duration: 12 Months Location: United Kingdom (mostly remote with occasional travels) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment...

Regulatory Affairs Manager (Financial Crime)

Revolut

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help...

Customer Success Manager

Resolve

About Resolve: Resolve is leading the shift to autonomous enterprise operations. Our Agentic Automation and Orchestration Platform enables IT, HR, and Operations teams to resolve requests and incidents autonomously across hybrid environments. By unifying Knowledge,...

Major Incident Manager- Financial Services, 24x7 Rotational Shifts

causing incidents within clients IOT estates Coordination of activities to determine root cause and deploy corrective actions to eliminate errors Coordinate service restoration efforts and be accountable for all communications around a major outage Chairing conference calls and using other modern communication tools to enable efficient information exchange Ability to use modern ITOA toolset and an ITIL-based process approach Excellent communication skills and with proven report writing skills for productivity gains and cost saving as incident volumes decrease Can establish workarounds that minimise impact and document them in a knowledge base What to expect:You will be responsible for carrying out regular trend analysis to identify errors Can manage a full life cycle of problem records Ability to deliver double digit reductions to incident volumes for support accounts Ability to assist with shift left opportunity identification Manage and drive efforts to ensure no major incident recurrence Can communicate and liaise with internal and 3rd Party technical resolver groups to define and drive investigation and resolution actions Deliver stakeholder communications in line with agreed SLA's Maintain required touchpoints with other ITIL functions such as Change Management, Knowledge Manager etc. Take full responsibility and author Major Incident Reports for internal and external distribution What we expect from you:A minimum of 2 years' experience in a Major Incident or Problem Manager role Customer support experience in a IT service support environment or similar Ability to adhere to governance standards and processes Ability to build strong interpersonal relationships and work as part of a team A broad knowledge of IT Systems and Technology Strong MS Skills, specifically Excel including Pivot Tables A clear understanding of Service Level Agreements and their application Time managed, can prioritise and multitask effectively. Experience in the following will be beneficial to your application: ITIL certification IT or business degree Experience with ServiceNow or another ITSM tool Full UK driver's license If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally. What to do next:If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics! As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career's webpage. If you would like to ask

if successful you could earn £750 Flexible benefits package that aims to offer something for everyone GetVibes - our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics! To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva Private medical cover after 12 months service Global Recognition Program - 40+ awards were made last year under our RecogniseMe scheme Role Purpose:24/7 x 365 service to ensure rapid response and service restoration for outages causing financial or reputational impact to clients. This role has direct client interaction and may involve occasional business travel. Your main responsibilities consist of: The ability to identify errors, Job Description PROJECT MANAGER (WEST) CENTRAL SCOTLAND, PERMANENT JOB EXCELLENT SALARY AND BENEFITS PACKAGE INCLUDING COMPANY VEHICLE / VAN Headquartered in Dunfermline and with multiple locations throughout Scotland including a local depot in the West in Queenslie,...

Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for aMajor Incident & Problem Managerto join our team! What we can give you:37.5-hour working week, Monday to Friday with a service window of 7am to 6pm (rotational) 1:4 rotation for out of hours cover 365 days per year 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays This is a remote role and you must be based in the UK Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available Employee Referral Scheme -, A financial technology company in Glasgow seeks a Client Service professional to manage client issues and ensure timely resolutions. Responsibilities include investigating incidents, onboarding users, and maintaining service documentation. Ideal candidates will have..., Enable Resourcing is recruiting for a Site Engineer - Major Civils to join a leading civil engineering contractor delivering complex infrastructure works across Central London. This role will involve a combination of site and office-based responsibilities, supporting the..., Company Description: Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the...