Technical Support Engineer
Role details
Job location
Tech stack
Job description
Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers?, As a Technical Support Engineer, you will be the primary point of contact for clients, providing technical support and ensuring customer satisfaction. Your role will involve working closely with customers and field-based engineers to understand and resolve technical queries promptly. You will perform diagnostics, deliver solutions to optimise temperature control systems, and coordinate with internal teams to address more complex issues., * Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns
- Proactively manage a high-volume workload across the UK, ensuring efficient resource allocation and timely processing of work orders
- Provide technical support to technicians, troubleshooting issues and offering guidance to ensure successful completion of tasks
- Collaborate with Hire, Sales, and Operations teams to share customer insights and foster relationships through exceptional customer service
- Diagnose system problems during product installation and servicing, working closely with various internal teams to resolve issues efficiently
- Identify areas for sales opportunity improvement and conduct qualitative and quantitative analysis of customer care interactions
- Ensure accurate information transfer via CRM and operational systems, generating regular reports to support data-driven decision making
- Assist service/hire desk and customer care teams with administration during peak times, contributing to overall team success, We're recruiting for a technically skilled Technical Support Engineer to join a growing aftersales and service support function based in Portsmouth. This is an excellent opportunity for someone with an electro-mechanical background and experience supporting heat pumps..., Job Description Want to own technical direction not just tickets? Technical Lead Developer - Full Stack - JavaScript, TypeScript, Node.Js - Portsmouth (Hybrid - 1 day per week onsite) - Up to £100,000 + benefits If you're the kind of engineer who naturally sets..., We're looking for a Technical Solutions Specialist II to join our Professional Services team. In this role, you'll be a key technical resource supporting users of our IRIS Practice Engine application. You'll act as the second point of contact for escalated incidents,..., Job Specification ICT & Procurement Support Officer Role Purpose The ICT Infrastructure & Communications Support Officer will support the Navy Digital in delivering and maintaining vital ICT services across the Naval estate. This role assists senior engineers and..., We are currently supporting a key client on a requirement for an experienced SC Cleared Technical Author/Technical Documentation Engineer to support the migration and maintenance of documentation within a Git-based environment. ***Note: 12-month contract (market rate,..., About the Role We seek a skilled Technical Engineer to provide high-level tech support and training for Clenergy's Energy Storage Systems (ESS) and Energy Management products in the UK. This role is responsible for ensuring exceptional customer support, driving sales..., Job Purpose The IT support engineer will work closely with the Head of IT and other members of the IT team to ensure the successful day-to-day running of the IT infrastructure. Main Tasks & Responsibilities - Installing and configuring computer systems and..., Project Engineering Manager Location: Portsmouth (Onsite, 5 days per week) Salary: £65,000£70,000 A specialist maritime technology organisation is seeking a Project Engineering Manager to support the delivery of complex navigation and surveillance system projects. This..., Job Description Cloud Infrastructure Engineer (AWS) Hybrid - 1 day per week in the Portsmouth Office My client is seeking a skilled Cloud Infrastructure Engineer to enhance and maintain the hybrid infrastructure that underpins both our internal operations and... © 2026, Jobsora.com
Requirements
- Proven expertise in technical support and troubleshooting to identify and resolve issues efficiently.
- Excellent customer support and service skills, with an ability to maintain professional and clear communication.
- Well-developed analytical skills for diagnosing and evaluating complex technical problems.
- The ability to work effectively both independently and as part of a team in an office-based environment.
- Familiarity with temperature control systems is advantageous.
- Relevant certifications or a technical education in engineering or a related field would be beneficial.
This is an excellent opportunity to apply your technical skills in a company focused on creating sustainable climate solutions. If you are a skilled Technical Support Engineer with a commitment to solving problems and helping customers, we would love to hear from you. Similar jobs
Benefits & conditions
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