Leakage Control Manager Bristol Water · Operations and Field Work
Role details
Job location
Tech stack
Job description
As Leakage Control Manager, you'll lead operational leakage activities across a large and complex network area. You'll manage teams, contractors and technical specialists to locate, reduce and prevent water loss-while ensuring customers receive excellent service and our regulatory commitments are met.
This is a leadership role for someone who combines strong operational management with technical expertise in leakage detection, network operations and performance improvement.
What you'll be doing
Leading and managing all operational leakage control activities across a geographical area
Managing the performance, safety and wellbeing of leakage teams and contractors, ensuring high standards of workmanship and service delivery.
Delivering leakage performance targets and regulatory commitments, including customer experience measures and operational KPIs.
Using flow and network data to identify leakage trends, prioritise work and optimise the deployment of leakage inspectors and specialists.
Overseeing key leakage activities including surveys, night work, step testing, DMA isolation, pressure management and district validation.
Investigating complex leaks and providing technical guidance to teams on detection techniques and network issues.
Working closely with asset management, planning, projects and operational teams to improve network performance and reduce water loss.
Managing contractor performance, service delivery standards and commercial arrangements.
Handling customer contacts and complaints relating to leakage activities, ensuring issues are resolved quickly and professionally.
Developing operational programmes and ensuring all work complies with health and safety, street works and regulatory requirements.
Supporting incident response and out-of-hours operations where required, ensuring leakage issues are quickly identified and resolved.
Coaching, mentoring and developing colleagues, helping build capability and supporting career progression within the team.
Requirements
Strong leadership experience managing operational or technical teams in a field-based environment.
Proven experience delivering performance improvements within leakage, network operations or a similar utility environment.
Solid technical knowledge of leakage detection techniques and District Metered Area (DMA) management.
Understanding of network hydraulics, pressure management, flow monitoring and data analysis.
Experience managing contractors and service providers to deliver against agreed performance standards.
Strong health and safety awareness and experience operating within regulated operational environments.
Confident communicator who can build relationships with colleagues, contractors, regulators and customers.
Ability to analyse operational data and translate insights into practical improvements on the network.
Experience developing and mentoring teams to build capability and performance.
Competent with corporate systems, operational reporting tools and mobile working technology.
What's in it for you
The opportunity to play a key role in protecting water resources and reducing leakage across our network.
A leadership role where you can shape operational performance and influence network strategy.
The chance to lead and develop skilled operational teams and build future capability within the business.
A supportive organisation focused on sustainability, innovation and continuous improvement.
Benefits & conditions
Competitive salary and benefits package, alongside opportunities for professional development and career progression.
